**Overview** **Shape the Future. Drive Impact. Lead in the AI Era.** As Cloud Solution Architect (CSA) Director for Business Applications, you will lead a high-performing team of Cloud Solution Architects dedicated to delivering customer success through the adoption and expansion of Microsoft’s AI-powered Business Applications portfolio, including Dynamics 365 and Power Platform. This is your opportunity to make a measurable impact across regions, influence strategic outcomes, and foster innovation at scale. You’ll grow by tackling complex challenges, deepening technical expertise, and mastering cross-functional collaboration. Your leadership will empower teams to deliver transformative solutions, while you develop skills in strategic thinking, coaching, and building inclusive, high-impact cultures. Expect to work on initiatives that redefine industries, accelerate adoption of AI-powered platforms, and create tangible results for global organisations. What’s in it for you? The chance to lead with purpose, inspire talented professionals, and leave a legacy of innovation. You’ll learn from diverse perspectives, expand your influence across regions, and contribute to shaping the next era of business applications. If you’re ready to build world-class teams, drive change, and grow as a leader who thrives on impact, this role is your platform. Find out more about our culture and values , and the environment you will be working in. **Responsibilities** In this role, you will lead strategic execution and inspire excellence across people, delivery, and customer outcomes, ensuring measurable impact and growth. + Design and implement Customer Success Unit (CSU) execution strategy for priority customer scenarios, including Sales, Service, Enterprise Resource Planning (ERP) transformation, Low-Code solutions, Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio), and AI-powered agents. + Partner with country Customer Success Unit CSU leadership and Specialist Team Unit (STU) teams to support renewals and drive usage. + Coach and develop a high-performing team of Cloud Solution Architects (CSAs) aligned to business priorities. + Ensure 90% of delivered hours align with the CSU on-strategy delivery model. + Generate CSU driven usage pipeline for prioritised workloads, targeting 20% total pipeline contribution. + Achieve 95% proactive, enhanced service coverage across the customer lifecycle. + Work closely with Customer Success Account Managers (CSAMs), STU, and Industry Solutions Delivery (ISD) teams to accelerate customer value and ensure seamless handovers. **Qualifications** + Demonstrated people management experience, including leading technical teams or managers across consulting, sales, or architecture functions. + Significant experience in customer-facing roles, driving adoption and delivering technical solutions. + Track record of leading complex technical projects or programmes with measurable business impact. + Proven experience in cloud and infrastructure technologies, enterprise IT consulting, software development, or technology architecture. + Expertise in practice development and technical strategy within enterprise environments. + Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Business, or related field OR equivalent practical experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)