At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact?

Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service.

Credit & Fraud Risk is looking for a Director, Compliance to lead a diverse team of high-performing professionals focused on ensuring risk and control management is embedded in the day-to-day operations of our organization. This first-line role will involve extensive collaboration with partners across business units, functional areas, and geographies.

Key Responsibilities:

Provide business specific compliance expertise, particularly in relation to identifying where compliance and regulatory risk is present in BU process and controls.Implement policy and regulatory requirements, oversee execution of impact assessments and required changes, and oversee execution of initiatives to strengthen the BU’s compliance risk framework. Oversee compliance metrics tracking and reporting for the BU.  Own, draft and update BU compliance procedures and communications for compliance related BU issues.Support the mapping of compliance and regulatory risk to RCSA controls.Partner with key compliance and business partners across the Enterprise such as the General Counsel's Organization, Audit, and 2LOD Global Compliance and Ethics.Provide view of compliance risk across BU, ensures consistent and effective implementation of risk management practices, and challenge controls and risk mitigation strategies.Serve as an escalation point for all Risk and Control issues across compliance risk and complaints for Credit & Fraud Risk.Monitor emerging risk, trends and regulatory changes related to compliance risk, and recommend uplift to tools, processes, and methodologies to improve controls and manage risk proactively.Share Compliance Risk topical knowledge with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes. Review customer-facing materials related to credit and fraud decisioning.

Minimum Qualifications: 

Deep regulatory knowledge of the financial regulations applicable to the business. Including but not limited to Equal Credit Opportunity Act (Reg B), Fair Credit Reporting, Identity Theft Rules, Suspicious Activity Reports, and Prohibition of Unfair, Deceptive, or Abusive Acts in the Collection of Consumer Debts.6+ Years experience in risk management with deep understanding of compliance risk. Understanding of critical operational risk management lifecycle activities.Experience working with enterprise-wide systems, emerging technologies, and data analytics to enhance compliance risk detection and prevention capabilities.Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.Proven ability to think strategically and lead and oversee large-scale, cross functional strategic initiatives.Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.Experience within financial services industry.Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds.

Preferred Qualifications: 

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.Experience in compliance at the following: Providing identification of compliance risks throughout business processes and systems.Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.Enhancing risk assessments and associated methodologies.Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.Leading independent control monitoring, including identification of control improvements.Ensuring activities are in alignment with standards set by specialist risk-stripe teams.Advising on decentralized risk types into broader operational risk policies and programs.Proactive and adaptable in responding to shifting priorities and emerging risks.
 

Guardian

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.