**Director, Canadian Benefits Operations (Hybrid)** _National Employee Benefits & Retirement_ HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space. **About The Role** We are seeking a strategic and hands-on operational leader to join our National Employee Benefits & Retirement practice. The **Director, Operations** will work closely with the Chief Operating Officer, Executive Leadership Team, and regional operations leaders to drive national priorities, focused on standardizing workflows, optimizing the use of our systems, improving data consistency, and supporting our national insurer partnerships. In this role, they will play a critical part in developing a cohesive, shared support model, scaling best practices, and ensuring consistent, efficient operations across Canada. The Director will also lead and support a range of national projects focused on enhancing service delivery, optimizing our operational structure, and improving overall business performance. **What You’ll Do** + Lead strategic operations initiatives across EB&R Canada, with a focus on best practices, process improvement, service consistency, and operational efficiency + Manage the rollout and adoption of new tools, shared service models, workflow improvements, and best practices across regional offices + Lead a small team, providing coaching, development, performance feedback, and mentorship + Ensure full adoption and adherence to use of in-house CRM system; monitor data integrity, report on gaps and ensure our quality standards are met + Oversee the analytics function, ensuring timely delivery of: + Quarterly in-force business dashboards + Monthly revenue estimates + Annual budget planning tools and reports + Ad hoc financial and performance reporting + Contribute to HUB’s annual Broker Standards review, by providing content and criteria to our Compliance team within EB&R + Lead initiatives to develop robotic processes to replace data entry + Collaborate with training & development leads, ensuring consistent onboarding and upskilling across teams + Partner closely with Regional Vice Presidents across the country to align on national priorities and drive local execution. + Support integration efforts related to mergers & acquisitions from an operational lens **What You’ll Need for Success** + 5+ years of experience in employee benefits, insurance, or financial services, preferably with operational oversight + Demonstrated expertise in leading complex, cross-functional projects with measurable outcomes in process improvement, operational efficiency, and service delivery + Proven leadership experience with the ability to inspire, develop, and retain high-performing teams + Advanced financial and analytical acumen, with a track record of leveraging data to drive business insights, inform decision-making, and monitor performance metrics + Excellent communication and relationship-building skills across all levels of the organization + Highly organized and driven by results, with a strong sense of accountability and follow-through + Expert in change management and influencing others to adopt new processes and tools + Proven ability to engage senior leaders and secure buy-in for strategic, national initiatives across Canada + Experience leading operations in a multi-site or national environment, with a strong understanding of regional nuances and alignment challenges + Deep proficiency with enterprise systems such as EPIC, Salesforce, Microsoft Dynamics, and other CRM or reporting platforms is essential + Bilingual (French/English) is considered an asset + Comfortable presenting to executive leadership, with strong storytelling and presentation skills + Working towards or holding a professional designation (e.g., CEBS, GBA) is considered an asset **What’s in it for you?** Your well-being is our priority, and we back this up with a wealth of benefits: + **Competitive Compensation:** Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings. + **Work-Life Balance:** Enjoy flexible work arrangements and generous time off to support your personal and professional life. + **Tailored Benefits:** Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs. + **Career Growth and Support:** Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career. + **Exclusive Perks:** Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance. At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities. **Why Choose HUB?** When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International (https://www.hubinternational.com/en-CA/about-us/) **About HUB International** Headquartered in Chicago, Illinois, Hub International Limited (http://www.hubinternational.com/) is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow. We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise. If you’re interested in learning how you can grow your career at HUB, visit our Careers Page (https://careers.hubinternational.com/us/en) to explore our opportunities. _HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodation at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience._ \#LI-hybrid \#LI-EM Department Business Operations Required Experience: 7-10 years of relevant experience Required Travel: Up to 25% We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.