We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As Director, Business Discovery and Optimization in the Enterprise Digital & AI Enablement team, you will play a pivotal leadership role in our innovation journey to transform the bank. In this role, you will drive initiatives that optimize processes and operational models across the enterprise, leading a team of Senior Consultants, Consultants, and Analysts to identify opportunities and optimize end-to-end operational flows within Enterprise Channel and beyond. These efforts aims to enhance client experience, drive efficiency, and deliver shareholder value. This highly collaborative role offers exposure across the bank and requires strong strategic thinking, data-driven decision-making, and proactive stakeholder management. You will have a proven track record of uncovering opportunities, identifying impactful solutions, and a passion for designing the bank of the future. You will lead cross-functional efforts with partners to identify Digital & AI solutions that drive increased profitability, productivity, and improved client and employee experiences.   _At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview._ **How You’ll Succeed** + **Leading discovery and optimization initiatives** - You can lead the optimization team to uncover opportunities and identify quick wins and Digital & AI solutions for enterprise channels and beyond, in collaboration with stakeholders across the Bank. + **Enabling New Opportunities** – You proactively seek opportunities to showcase the team’s capabilities to both existing and new stakeholders, positioning the team as a valuable organizational asset. + **Pipeline Management** – You can manage an active pipeline of work for the team, incorporating feedback from key stakeholders, ensuring deliverables are met on time and to the highest standards. + **Influence our future** – You build expertise in existing CIBC solutions and emerging Digital & AI capabilities. You continuously improve the optimization team’s operating model by adopting best-in-class practices and acting as a thought leader in transformation initiatives. + Delivering with Speed: You effectively manage multiple priorities and iterate efficiently with minimal oversight. + **Relationship Building** – You establish and cultivate relationships with key business, product and technology teams within CIBC to improve business flexibility and resource optimization. You collaborate with external vendors, where applicable, to support the exploration and deployment of relevant solutions. + **Team Building** – You actively solicit feedback from stakeholders and partners with all lines of business to ensure ongoing leadership strength and momentum. You inspire your team. You lead by example, and you make an effort to know your team and grow with them. You make efforts to foster a positive and healthy working environment. **Who You Are** + **You can demonstrate strong experience in leading optimization initiatives** with track record of success, with Process Improvement Methodologies such as Six Sigma and Lean concepts. You also have comprehensive knowledge of financial services practices and principles sufficient to analyze and interpret complex concepts and apply these in innovative ways. + **You are a bold and inspiring leader.** You have strong people management and leadership skills to lead and motivate a highly professional and diverse workforce. + **You can manage complex programs.** You have comprehensive knowledge of the principles, practices and procedures required to develop best practice, knowledge-based business systems and strategic capability. You also have comprehensive knowledge of financial services practices and principles sufficient to analyze and interpret complex concepts and apply these in innovative ways. + **You give meaning to information.** You have the ability to analyze complex business problems and uncover opportunities for optimization. You're confident in your ability to communicate detailed information in an impactful way. + **You’re driven by collective success.** You have strong interpersonal and communication skills necessary to gain commitment and support to desired objectives. You establish productive relationships with leaders, departments and partners across the organization and externally. + **Your influence make an impact.** You have well-developed writing skills including precise articulation of ideas and opinions in order to prepare detailed strategic papers, business cases and proposals. You have advanced influential/negotiation skills sufficient to recognize and respond to underlying concerns of multiple interests and to lead/shape decision making process in situations that involve complexity and ambiguity. + **You're Tech savvy** . You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends. You have good understanding on evolving digital & AI technologies and the implications for our clients, employee experience and profitability. + **You look beyond the moment** . You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **\#LI-TA** **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 16th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Business Objectives, Business Planning, Client Counseling, Decision Making, Executive Communications, Leadership, People Management, Prioritization, Strategic Planning Initiatives, Teamwork At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.