Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
We are seeking a highly creative and strategic design leader to shape the user experience of AI-driven business transformation and elevate the communication of those transformations through compelling executive storytelling. Reporting to the Vice President of AI Process Transformation, this role will blend UX design excellence with strategic communication to drive clarity, alignment, and engagement across stakeholders. The ideal candidate will bring strong visual design skills, a deep understanding of user-centric design methodologies, and the ability to distill complex processes and data into simple, impactful narratives tailored for executive audiences.
Job Responsibilities
User Experience Design: Lead the creation of intuitive, visually compelling UX artifacts that map business processes, highlight user journeys, and illustrate AI interactions and touchpoints.
Executive Storytelling: Craft and deliver executive-facing content that conveys complex technical and process ideas with clarity, simplicity, and visual appeal. Translate business goals and AI outcomes into engaging strategic narratives that drive alignment, decision-making, and transformation momentum.
Visual Communication: Develop high-quality collateral such as presentation decks, infographics, diagrams, and visual frameworks that support executive communication and change management efforts.
Stakeholder Collaboration: Partner with senior leaders, data product teams, and transformation leads to co-create tailored messaging and visual design that supports business objectives.
Workshop Facilitation: Design and facilitate collaborative workshops using design thinking, Lean, and Six Sigma methodologies to uncover insights, define problems, and co-create solutions.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
Bachelor's degree required.
10+ years of experience in UX design, service design, or visual storytelling, preferably within enterprise environments or digital transformation settings.
Portfolio demonstrating excellence in user-centered design and executive communications, including examples of narrative decks, process visuals, and complex data storytelling.
Strong proficiency in design and storytelling tools (e.g., Figma, Adobe Creative Suite, Miro, PowerPoint/Keynote).
Proven ability to translate complex ideas into simple, elegant visuals and language tailored to senior stakeholders.
Experience working with business process models, personas, journey maps, and AI/automation concepts is a plus.
Demonstrated experience facilitating workshops using design thinking and/or Lean Six Sigma methodologies.
Excellent communication skills, with strong attention to clarity, structure, and audience engagement.
Ability to thrive in a fast-paced, cross-functional environment with high levels of ambiguity and change.
The compensation range for the position in the U.S. is $173,280 to 329,290 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California: $190,560 to $395,040
Colorado: $173,280 to $329,280
New York City: $207,840 to $395,040
Washington: $190,560 to $362,160
Washington DC: $190,560 to $362,160
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Provision
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.