Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Role Summary** A senior operations and transformation leader with **12+ years of experience** across **BPO, Finance & Accounting** , managing **large-scale global delivery teams of 1000+ FTEs** . Responsible for end‑to‑end multi‑tower service delivery, digital transformation, commercial governance, and strategic client partnership. **Key Requirements** + **12+ years** in BPO operations, Finance & Accounting services (Automotive domain added advantage) + **5+ years in senior leadership or director‑level roles** , leading **large-scale global operations of 700+ FTEs** . + Strong experience in multi‑tower delivery, governance, contract negotiations and operational excellence. + Deep expertise in digital transformation, automation, AI, analytics, and ERP/platform modernization. SAP is preferred. + Strong commercial acumen with a proven track record in managing RFP's, RFQ's, budgets, revenue, and profitability. + Excellent executive-level stakeholder engagement, communication, and relationship management skills. + Available to work in UK hours from Kochi Conduent office. **Key Responsibilities** **Strategic & Operational Leadership** + Define and execute operational strategy for global, multi‑tower delivery aligned with organizational and client priorities. + Oversee day‑to‑day operations for 1000+ FTEs, ensuring performance stability, governance rigor, and seamless service delivery. + Drive resource planning, workforce optimization, and operating model alignment across global locations. + Act as senior escalation authority across operations, technology, HR, finance, and enabling functions. **Digital Transformation & Process Excellence** + Lead automation, AI, analytics, and ERP modernization initiatives to enhance efficiency, accuracy, and cycle time. + Develop and execute transformation roadmaps and standardized global operating models. + Drive continuous improvement, process re‑engineering, and operational scalability across delivery centers. **Financial Governance & Commercial Management** + Own portfolio-level financial management including budgeting, forecasting, revenue assurance, and cost optimization. + Ensure commercial discipline, profitability targets, and contractual compliance. + Evaluate commercial models, contract modifications, and investment scenarios. **Client Leadership & Business Growth** + Serve as executive-level partner to senior client stakeholders, presenting insights, performance narratives, and strategic recommendations. + Lead QBRs/MBRs, governance councils, escalations, and contract or performance discussions. + Support business development through solutioning, client presentations, and identifying upsell/expansion opportunities. **Talent Leadership & Organizational Development** + Provide leadership to **1000+ FTEs** , driving capability building, succession planning, and talent development. + Foster a high‑performance culture focused on accountability, innovation, and continuous improvement. + Mentor senior managers and emerging leaders to strengthen organizational depth. **Education** + **Master’s degree required** (Finance, Accounting, Business, Operations, or related fields). + **CPA,CA or MBA from premium institutes preferred** for advanced strategic and financial responsibilities. + Certifications such as **Lean, Six Sigma (Green Belt/Black Belt)** are highly desirable. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .