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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

REPORTING TO

Regional Account Director, APAC

POSITION GOALS

The Sub-Regional Account Lead will be the single point of contact for Microsoft Account in Japan, dedicated to ensuring a high level of client interface and develop excellent client relationships.

The role is responsible for managing all aspects of the facilities management service delivery system on the client’s facilities; primarily Account/Asset and Operations Management.  In this capacity, the Lead is accountable for the achievement of the Account Plan and all key performance indicators including responsibility for managing the capital and operation expense budgets, short, mid and long-term regional projects, operations and maintenance, interface with senior managers of the client’s Real Estate Portfolio/Facility team and business units, coordination with other key managers within the client’s alliance/partnership organizations and customer satisfaction.

DUTIES & RESPONSIBILITIES

Provide leadership to the Integrated Facilities Management team at the client site(s)Shall be the single point of contact for the Integrated Facilities Management team of the accountThrough consultation and collaboration with all functional managers to oversee the operations, staffing, performance and development of the Integrated Facilities Management service delivery staffEnsure high level of client satisfaction with the client’s Real Estate Portfolio team through seamless interfacingDemonstrate consistent and strong leadership, responsiveness and creativity in managing the accountFull understanding of the contract while developing client specific processes/procedures in consultation with functional managers and ensure implementation, regular review and compliance of these processesOversee the planning, management and reviews of the approved capital and expense budgetsSupport the Client in the implementation of short and long-term projects on their facilitiesDevelop and implement the annual account plan; accomplish key performance indicators as agreed between client/integrator/JLLOversee compilation and deliver the appropriate monthly/quarterly/annual reporting for the clientCoordinate discussions with each direct report regarding goal setting, performance reviews, and career/personal development planning and compensation/benefitsEnsure compliance with JLL minimum audit standardsOwnership for best practices sharing and team’s contribution to Continuous Improvement Work Group (CIWG)

KEY PERFORMANCE

MEASURES

Client SatisfactionHigh level of communication within the organization and with the clientContinuous improvement in the followingStaff morale and satisfactionClient satisfactionImprovement and savings initiatives for the clientIdentification of business opportunities for JLL within the client’s facilitiesEnsure the KPI targets for the account are met

GENERAL REQUIREMENTS

A university degree or professional qualification in real estate, facility management or hospitality managementAbove 10 years of practical experience in property or facility managementAbility to think laterally and deliver innovative solutionsStrong leadership, people and communication skillsExcellent command of spoken and written English

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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