Main Responsibilities

Responsible for managing a service of more than 30 employees.Ensures that customers receive the best sales service possible.Directs customer service operations to ensure that customer claims and complaints are handled fairly and effectively.Maintains balance between divisions supported; understands their sales initiatives, products, and distribution methods.Strives to get maximum utilization out of sophisticated telecommunications equipment and mainframe system.

Education/Work Experience:

Requires a degree in Business or related field and at least ten years of customer service operations experience or equivalent prior management experience.Must have experience in marketing, sales or operations.Fluent in English.

Independence Level/Reports to:

Manages, coordinates, and assigns workloads.Trains, motivates, promotes, and disciplines personnel based on company policy. Typically has both nonexempt and exempt direct reports.Works within department operational policies and procedures.Reports to General Director.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.