Job Description Program Operations Supervisor: Ensuring Quality and Compliance Mosaic is looking for an exceptionally organized and detail-oriented Direct Support Supervisor to manage the day-to-day operations of our crucial residential support programs. Your core mission will be to maintain a high-quality, compliant, and well-staffed environment. Who will love this job: A leader and a coach - who cares about the success of your team and the individuals they serve A trusted ally - your sound judgment inspires confidence in others, helping them move towards and accomplish team goals A collaborator - you naturally draw people together while remaining calm and focused even in emotionally charged situations A skilled planner - you are adept at finding the best route moving forward while encouraging others to keep their eyes on the positive What you'll do: This role is perfect for a manager who excels at juggling multiple, critical responsibilities: + Operational Management: Coordinating and managing all program functions to ensure smooth and effective service delivery. + Regulatory Compliance: Acting as the primary safeguard to ensure all activities strictly adhere to regulatory requirements. + Team Oversight: Managing the complete staff lifecycle, including hiring, comprehensive training, and efficient scheduling. + Individual Coordination: Strategically planning and managing the appointments and activities of the individuals in the program. + Record Integrity: Meticulously maintaining all necessary records and documentation. If you have proven experience in operational oversight and regulatory environments, we encourage you to join our team! SCHEDULE: Salaried, generally days, but flexibility will be required as hours may include evening, overnights and weekends for On-Call support. Commitment to Mosaic Values: At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do. Requirements What YOU'LL Bring: + Dedicated Service & Operational Excellence: A genuine passion to serve others and a strong focus on creating seamless, efficient support environments with meticulous attention to detail. + Adaptable Leadership: Proven time management and communication skills, with the ability to juggle multiple responsibilities and quickly adapt to the needs of a growing program. + Essential Foundations: An Associate's Degree in a related field and at least one year of experience providing direct support or similar services. + Required Certifications: Current or immediate willingness to obtain certifications in CPR and medication administration. What YOU’LL Get: + Daily Pay-NEW-manage finances with a convenient way to get paid for your work every day, financial flexibility and peace of mind. + Education Assistance to further your education or develop your career + Health, Dental, Vision, Prescription options available + Professional & Personal Development Opportunities + 403b Retirement Plan + Paid Time Off that starts accruing your first day