Direct Retail Operations & Engagement Coordinator

Would you like to work in an international Fortune 500 company (Top Employer 2025 award winner) where individual development is of paramount importance? Do you believe in our vision of a smoke-free future? Apply now for the position of Direct Retail Operations & Engagement Coordinator.

 

THE ORGANISATION
Philip Morris is one of the world’s largest international tobacco companies, with more than 82,700 employees worldwide. Our employees speak more than 80 languages and come from all regions of the world. We have 50 production facilities worldwide and our products are sold in more than 180 countries.

 

At Philip Morris, we strive for a future where smoking is a thing of the past and we are all committed to make this reality as soon as possible. Our vision is clear: to lead the transformation of our industry by fully focusing our efforts, energy and resources to offering better, smoke-free alternatives for adults who otherwise continue to smoke. We are determined to change the world for the better and change to the benefit of all adult smokers and society at large.

 

We believe in the following values.

Innovation | Integrity | Excellent Execution | Collaboration | Responsibility

 

THE OPPORTUNITY
In this role, you will be responsible for ensuring the smooth day-to-day execution of retail operations and consumer engagement initiatives across our own stores in the Netherlands, with a primary focus on Amsterdam and Utrecht. You will act as a key operational link between store teams, management, and central functions, translating engagement strategies into consistent in-store execution and measurable point-of-sale impact.

 

You will work hands-on with store managers and frontline supervisors to maintain high operational standards, support in-store activations, and continuously improve the consumer experience. This role requires a practical, solution-oriented mindset, strong coordination skills, and the flexibility to operate in a dynamic retail environment.

 

Responsibilities of the role include:

Overseeing and supporting daily retail operations and consumer engagement activities in own stores.Deploying and coordinating in-store engagement initiatives to ensure consistent and high-quality execution.Collaborating with marketing, CX, capability building, and operations teams to implement activations, messaging, and programs.Acting as a key support point for store managers and supervisors on operational topics, tools, and processes.Supporting reporting, administration, and follow-up on operational and engagement performance.Coordinating updates of store manuals, guidelines, and operational documentation.Supporting stores with system setup and troubleshooting (e.g. POS and related retail systems).Monitoring device and equipment replacement flows in coordination with relevant support functions.

 

 

KEY REQUIREMENTS

College/University education or equivalent level through relevant work experience.Minimum 2 years of experience in an operational role with a high level of coordination.Proven creative mindset and execution.Experience with logistics, administration, and vendor coordination is considered beneficial.Hands-on, practical, and solution-oriented mindset with the ability to manage day-to-day operational challenges.Strong organizational skills with the ability to prioritize in a fast-paced environment.Clear communication skills and the ability to collaborate effectively with cross-functional teams.Comfortable working with basic analytics, dashboards, and operational reporting.Flexibility to work during store opening hours, including evenings and weekends when required.Fluent in English; Dutch is a plus.

 

 

RISE TO THE CHALLENGE
You will join a dynamic, international and fast-paced work environment in a rapidly evolving industry and will interact with different levels of experience and expertise across the Company. We offer a contract with a competitive salary commensurate to the professional experience.

Our company offers you a fresh perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world.