Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs.

JOB DUTIES

Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rulesAssist with daily intake and referral processes to ensure positive business growth and developmentPromote cohesiveness in the office environmentSupport day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of servicesCommunicate effectivelyComply with applicable legal requirements, standards, policies, and proceduresDemonstrate dependabilityDemonstrate effective problem solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsMaintain necessary skills and knowledge to coordinate workflowMarket services to referral sourcesMonitor deliverables and ensure timely completion of projectsParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairs as neededStaff new client referrals and open client shifts with available agency caregiversAssist in hiring and recruiting new caregivers and processing new caregiver paperworkProvide backup personal care services to Medicaid members in their homes as neededBilingual preferred in various locationsOther duties as assigned

QUALIFICATIONS

Associates Degree preferredPrevious experience serving individuals with disabilities preferredCombination of education and experience
The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.