In this leadership role, you will be responsible for leading a highly effective team of professionals in the Trust Administration area of Personal Trust Services (PTS). This team is responsible for the administration, risk management and servicing of fiduciary personal trust accounts. The team collaborates with the Investment, New Business Development and Trust Operations teams along with the VP - Head of PTS to drive business outcomes, while driving knowledge and integration of PTS into company initiatives. The Director is responsible for delivering excellence in trust service, high client satisfaction and client retention and for providing specialty knowledge and expertise in all aspects of Personal trust products. You will collaborate and partner with compliance, legal, risk management, marketing and PTS leadership team to identify process improvement opportunities and works across these teams to implement.

Key Responsibilities

Lead a team of Trust Officers responsible for providing personal trust fiduciary activities, including trust document reviews, interpretation and fulfilling duties of legal documents.Lead and drive key initiatives to support and build a personal trust business that is distributed through an advisor channel in the Broker/Dealer.Will serve as a member of the Trust Administrative Sub-Committee with decision making authority for acceptance of new business, terminations, discretionary distributions and other fiduciary issues as necessary.Responsible for preparing reporting for the Board of Directors meetings regarding trust administration activities, including activities of the Trust Administrative Sub-Committee and the Account Review Sub-Committee.Responsible for supervising and leading trust administration department processes, including coordination of and successful outcomes to internal Bank and Compliance audits and OCC regulatory audits.Effectively handle client and advisor expectations and will mitigate client complaints.Responsible for management reporting of administrative reviews, process improvements for relevant processes and procedures, and improving existing procedures to ensure they remain current and accurate.Using a deep subject matter understanding of state laws and regulatory requirements, drive completion of tax return preparation and filing in collaboration with internal partnersParticipate in cross organizational initiatives with senior leaders to promote PTS, e.g. integration into Financial Planning, Marketing and Retail Retirement.Provide effective leadership to direct reports incorporating performance management practices through individual performance plans, periodic reviews and feedback sessions, mentor and development.Assists Trust Officer team with account load as needed.

Required Qualifications

Bachelor’s degree10+ years of relevant and applicable experience in providing fiduciary trust services and account management7+ years leadership experience and consistent record of leading a professional team

Preferred Qualifications

JD or LLM strongly preferredExperience with Trust taxation and fiduciary law, investment management as it relates to trusts, and in-depth knowledge of many types of trusts and complex legacy and estate planning topics, trust investment management, project initiation and management experienceAble to establish strong, positive business relationships and work collaboratively and cross organizationallyStrong interpersonal skillsAdvanced degree (MBA)Industry related designation (CTRA, CFP, JD)

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $137,400 - $185,600 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business  

BANK Bank