At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

GREWE Vision: Provide the world’s best workplace experience for every colleague, at every site, every day.
GREWE Mission: Enable profitable growth by anticipating business needs and co-creating flexible, vibrant, inspiring environments at a competitive cost

Strategic Priorities:

Portfolio: Best buildings in the best places at the most competitive costs

Environment: Tailored spaces that inspire innovation and strengthen connections between colleagues, customers, and brand

Hospitality: Frictionless experiences for colleagues across moments that matter

Operations: Operational excellence to deliver enterprise value, accelerate time to market, reduce disruption, and mitigate risk

The Director, LAC Subregion is a key leadership position in the organization, leading a team responsible for end-to-end footprint operations across the American Express sites in the Latin America and the Caribbean (LAC) geographic region (Mexico & Argentina).

 

End to End Operations Responsibilities

Responsible for leading an organization of over 500 internal and external HC for end-to-end footprint operations across the Plan / Build / Run E&PS functions for the LAC portfolio of 3 sites.  Lead the organization to manage the day-to-day service delivery across 500k square feet and 3+ properties, supporting over 4,000 Amex colleagues.  Also includes the direct management of our Florida location.

Business Alignment / Partnership

Leads a team of regional, cross functional leaders that partner with the business. The team is comprised of leaders who connect with business leaders across Amex such that working with GREWE is seamless and frictionless from the customers point of view.  This leader will establish and cultivate a close business relationship with key leaders, especially those in our Sunrise location.

Facilities Management (Hard Services) Community of Practice Leader

Builds, leads, and influences a team of Facilities Management Hard Services leaders across the Americas.  This team will be responsible for the proactive maintenance, repairs, and risk management of all AMERs sites, and this leader will be a subject matter expert on provisioning hard services, working with this cross functional team to proactively maintain our AMERs footprint.

General Executive Engagements

Has direct and frequent executive engagement with senior leaders, GREWE LT, CFOs, and others at the Band 50+ level.

How will you make an impact in this role?

Relationship Lead and Space Planning (75%)

Cultivate relationships with Business Units (BUs) to understand requirements to support demand forecasting and solutions development.

Define, plan, implement, measure and improve GREWE offerings while balancing enterprise objectives, GREWE resources and BU requirements.

Deliver the strategic workplace known as BlueWork and execute other workplace strategies to maximize utilization.

Develop, drive and verify implementation of GREWE initiatives ensuring appropriate change management and communication throughout the process.

Work with GREWE team members including Operations Excellence, Transaction Management, Design and Construction, Facilities Management, Workplace Services and their contracted resources to ensure project initiatives are executed according to plan, aligned with BU expectations and in accordance with service level agreements and key performance indicators.

Prepare aggressive but achievable solutions for business partners adjusting as necessary based on changing circumstances.

Partner with Colleague Experience Group, Digital Workplace, Security, Communications and other key functional areas for solution development and seamless delivery of GREWE initiatives

Bring new ideas and innovation to current processes and solutions.

Deliver an exceptional customer and colleague experience.

Direct Property Management (15%)

Responsible for the Mexico City & Argentina strategy and operations, including partnerships with local stakeholders (landlords, city, neighbors, tenants, etc.)

Leads a team of cross functional leaders and functional experts to manage Amex’s LAC region

Establish and cultivates a close business relationship with key Amex leaders to develop a Sunrise plan and deliver operations excellence.  This will be in partnership with the VP, GREWE Americas Operations.

End to End Management of the Sub-region (10%)

Leads an organization of 500 people to deliver end to end services (Workplace Experience, Project Delivery, Facilities Operations) on 3+ LAC sites.

Responsible for 3+ properties, 0.5 million square feet

Oversees and leads an organization of 1-2 internal Amex employees, and 500+ external employees

Supports workplace and facilities for over 4,000 Amex colleagues

Delivers P&L impact across a budget of $35 million annually P&L

Responsible to direct end to end Amex property strategies for the LAC region

Footprint Planning:  Deliver master plans for all sites under responsibility, focused on improving workplace experience and delivering profitability

Lead the delivery of FM Operations – hard and soft services:  driving operations excellence, reducing down time, proactively mitigating risk, and delivering the most efficient properties possible

Oversight (dotted line) of a sub-regional project delivery activities to manage/deliver projects supporting LAC footprint transformation

Accountable for site risk management including EHS, crisis management, and maintaining quality

Additional Responsibilities

 

Position will serve on the Amex GREWE Americas LT

Serves as the key partner to WHQ stakeholders

May serve on external boards of directors in industry groups: Corenet, IAMC, etc.

Rotating member of other councils as appropriate

Required Qualifications

University/Bachelor's Degree or Equivalent

10+ years' work experience

5+ years' people management experience

Minimum of 10 years of Operations or CRE or facilities experience (or equivalent) is required

Minimum of 10 years managing large teams

Deep knowledge of operations management, real estate, hospitality, FM, and/or delivering capital projects in a footprint environment

Preferred Qualifications

University/Bachelor's Degree or Equivalent, MBA preferred

Degree in operations, business or equivalent, is strongly preferred

CFM, MCR, SLCR certifications 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.