The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. Houston Methodist Standard PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectivesOversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employeesMeets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicatorProvides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomesIdentifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as neededGuides and directs others toward goal setting. Ensures seamless, quality, family-centered care throughout the health-illness continuum. Actively participates and leads initiatives to improve patient and hospital operations. Delegates effectively by entrusting responsibility and authority to othersOversees and acts as key advisor on all administrative matters relative to the department. Develops strong relationships with all Medical Directors, associate Medical Directors and managers of the department, and management of other departments. Sets priorities and goals in consultation with senior management, Medical Directors, managers and staff. Partners with Medical Directors and managers in planning, leadership and oversight.
SERVICE ESSENTIAL FUNCTIONS
Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfactionDrives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the departmentAnalyzes business trends affecting the department and works with medical director and manager of the specific area to understand and affect business declines and to meet the needs of business increasesSets goals and objectives and develops an implementation system to reach those goals. Ensures creative and futuristic planning for health care delivery. Collaborates with medical staff, executives, hospital leaders, and hospital staff to assure goals are in congruence
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicableEmploys a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safetyResponsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.)Provides on-going monitoring, assessment and improvement of quality of care with respect to the services provided by the department. Through continuous monitoring of service demands, productivity, patient satisfaction, physician satisfaction, etc., identifies with management and Medical Directors quality and performance improvement opportunitiesAssures department data quality, operational efficiencies, physician support, information sharing, and effective performance improvement are supported by high-quality information technology implementation and operation. Oversees the Information Technology/data management initiatives of the department, prioritizing initiatives, interacting with the IT Department and internal staff to design, implement, test and trainEnsures compliance with all Business Practices standards of performance. Defines and measures standards that ensure patient safety and performance excellence. Oversees all local, state and national inspections and standards for all sections
FINANCE ESSENTIAL FUNCTIONS
Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectivenessCreates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specificationsObtains and manages human, financial and physical resources within areas of responsibility. Utilizes monitoring and trending data to provide appropriate cost-effective patient care which is in concert with the philosophy of the Houston Methodist
GROWTH/INNOVATION ESSENTIAL FUNCTIONSIdentifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetingsDrives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriateEnsures own career discussions occur with appropriate management. Completes and updates My Development Plan (MDP) on an on-going basis. Conducts conversations with staff on their development and MDPIntegrates current knowledge of all areas of responsibility and management theories and concepts into the practice environment. Establishes goals for own professional growth including participation in professional organizationsServes as an internal expert to the organization and develops and implements training programs for staff establishing an atmosphere for growth and challenge, and a climate of acknowledgement for positive performance
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
Bachelor's degreeMaster's degree preferred
WORK EXPERIENCE
Six years of experience in imaging services, cardiovascular experience preferred, of which three years must have been in a people management role, preferably in a hospital environment; for internal employees, five years of experience in relevant field of which one year must have been in a people management role with HM performance that demonstrates leadership responsibility License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support or Instructor (AHA) ANDMust possess a minimum of ONE of the following credentials in any of the following modalities: • Cardiology - ARRT and MRT-GC, or RDMS, or CNMT and MRT-GC, or CRAT, or CCT, RCCS, or RCS, or RVS, or CIIP, or ARMRIT or CAMRT • Radiology - ARRT(R) • Nuclear - ARRT(NM) or CNMT • CT - ARRT(CT) • MRI - ARRT(MR), ARMRIT, or CAMRT • Ultrasound - RVT, ARRT(S), ARRT(VS), RVS, or RSC KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or securityDemonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organizationAbility to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involvedDemonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skillsAbility to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequencesExtensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changesDemonstrates highly effective communication skills-strong written communications and platform presentation abilitiesAbility to work effectively in a fast-paced environmentDemonstrates flexibility and adaptability in the workplaceCapable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadershipAbility to work under pressure and balance many competing priorities; highly responsive and solution/action orientedProficiency in spreadsheet, word processing, and presentation softwareMaintains a positive and supportive attitude and demeanorProfessional handling of exposure to confidential/sensitive informationKnowledge of non-invasive cardiac testing and imaging procedures including cardiac and vascular ultrasound, nuclear cardiology, cardiac CT, PET/CT, EKG, stress testing, and Holter monitoringKnowledge of and experience with information technology applications utilized to support the laboratories performing the above-mentioned procedures, including databasing, report generation, interfaces and digital imagingSkill in developing and maintaining interpersonal relationships as required in the operating environmentAbility to involve, train and include others in the development of departmental goals, priorities and programs
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
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