Our Logistics team provides transport of specimens for over 33 million patients a year at Quest Diagnostics. The leader partners with functional leaders in the region to ensure seamless transport of patient specimens. The Sr Director of Logistics will be responsible for the daily operations for the regional business. This role sets the strategy in alignment with the region and national logistics team. It partners with key internal stakeholders to design and deploy competitive strategies that drive innovation and continuous improvement in the function. This position reports to the Regional President/GM.
Responsibilities:
Partner and align with the regional leadership team on logistics priorities and strategic goals, including creating a customer-centric high performing team
Manage and oversee the regional logistics operational performance and ensure continuous improvement of logistics routes and RSR processes & procedures. Identify opportunities for improvement and elimination of non-value-added tasks
Responsible for leading and managing the Region Logistics team to ensure compliance with all Quest Diagnostics policies and procedures.
Manage change implementation and control project scope and timeline. Provides direction and coordination of logistics personnel to ensure project progresses with quality. Provides support to logistics teams to ensure that new account set-up, route stop issues, pick-up service and route software analysis are consistently reviewed, updated and optimized.
Partner with Finance on the logistics P&L to drive profitable growth and cost excellence
Develop, review and interpret operational reports and metrics used in assessing effectiveness and efficiencies of the business. Measure and report on projects’ performance and success.
Partner and align with the National Logistics team in support of priorities and execution of initiatives
Effectively translate and communicate organizational objectives to the team.
Facilitate alignment with the Lab, patient services and another regional functions in support of streamlined operations and route optimizations.
Talent development of the logistics team to facilitate strong leadership pipeline
Travel within region to ensure leadership visibility, two-way communication and build a great culture
Other duties as assigned
Qualifications:
Education
Bachelor’s degree required. Masters preferred.
Required Work Experience:
10+ years progressive managerial experience in supply chain, logistics or transportation leadership roles and/or a customer support environment
Preferred Work Experience:
Experience with Operational Excellence, Lean and Six Sigma certification preferred, or ability to successfully complete green belt training
Must be well organized and detail oriented with proven initiative and self-starter skills.
Demonstrated ability to successfully manage change implementation within a diverse, geographically dispersed team environment and influence team members without direct authority
Originate and develop new ideas and concepts in order to create unique and alternative solutions to customer support problems
Good judgment in decision-making even when dealing with complex problems
Prior healthcare logistics experience is a plus.
Physical and Mental Requirements:
Position requires travel
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Knowledge:
Strong business and financial acumen
Microsoft Office Programs (Word, Excel, Access, etc.)
Skills:
•Strong strategic agility
•Strong problem-solving skills
•Strong interpersonal skills
•Strong communication skills
•Strong team-building skills
•Strong process management skills
•Strong P&L skills
•Ability to work within a matrixed organizational structure
People Leader Responsibility:
Exempt and non-exempt employees
Work Environment:
Travel 50%+
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