Location: Mumbai

Job Title: Digitalization Application Support & Services

Responsibility:

·       Lead and participate actively in implementation, demonstration & after sales service support for Digitalization product portfolio in the various Industries.

·       Technical guidance & win-win alignment between business requirements and use cases.

·       Plan and execute the activities of configuration per design requirement, conduct conference room pilots, Demo's, POC and resolve any queries related to requirements and solution design - to bring a pursuit to closure.

·       Provide after sales services to the customers for Siemens Digitalization portfolio. Service includes pre sales demonstration, site survey, installation supervision, commissioning, troubleshooting, repairs and technical resolution over telephone/ e mail.

·       Effective closure of service cases and acquisition of Service Business are the key responsibilities.

·       In addition the candidate will also need to coordinate the service logistic activities along with sales team/service team/channel partners and end customer.

·       Support proposal development by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.

·       Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality service, value-additions for customers (innovation, growth, profit)

·       Must participate in the full life cycle of the solution delivery.

·       Plan, coach, and support regional sales teams on technical enablement and value discovery and assessment method.

·       Should be willing to travel across India. Must have strong communication, presentation, and CRM skills.

Skills and Competencies (required):

·       Industrial Software/Embedded/Application Architect Tech experience, in particular with IT/OT integration – Advance

·       Handle executive level customer interactions – Advance

·       Innovation process, New ideas / requirements from customer interactions – Basic

·       Understanding customer requirements, develop exesting & create new concepts – Advance

Experience

·       3+ years of experience in the Industry, minimum 2+ years of experience in the Industrial Internet of Things area.

·       Techno-functional expert in software product, microservices, cloud enablement, platform implementation, systems integration.

·       Experience in Software Products & Platform implementation is desired. Track record of delivering large scale transformations internally or as a service provider is huge plus.

·       Knowledge on Cross-Platform Architect in the Industrial Internet of Things space who has worked on platforms like AWS, Azure IoT Hub, PTC Thing works, MindSphere, either all or some of them.

·       Implementing Industry 4.0 solution, that is centered around Connected Products.

·       Knowledge on IoT Protocols (MQTT, AMQP, CoAP); OT Protocols (not limited to Modbus RTU, Modbus TCP, IEC 104), API and Web Service.

·       Ability to work in a rapidly changing environment where continuous innovation is desired.

Education

·       BE / B.tech in Information Technology, Electrical/Electronics, Instrumentation or  Automation Engineering, Process engineering or comparable.

·       Strong interest in IT Technologies, Manufacturing, IoT, and Industry 4.0 themes.