**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** As an American Express Digital Travel & Lifestyle Consultant, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day: + Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements + Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs + Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site + Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels + Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points + You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty **Qualifications** + Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels + Confident computer skills are vital as you’ll be using several different tools and systems daily + Ability to consult and convey extraordinary care through exceptional writing skills + A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills + A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel ad lifestyle + Resilience and composure to remain positive under pressure and in changing circumstances + Strong time management and multi-tasking skills + The flexibility to work shifts, including evenings and weekends Hours of operation are from 8:00 to 00:00 Mon to Sun. **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Customer Service **Primary Location:** Hong Kong-Hong Kong-Hong Kong **Schedule** Full-time **Req ID:** 25015748