**Date Posted:** 2025-09-09 **Country:** United States of America **Location:** OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA **Role Overview** As a Digital Technology Contact Center and Customer Experience Intern, you will support initiatives that improve how customers interact with our services by helping design and document use cases. Reporting to the Sr Director of Global Contact Center & Customer Experience, you’ll work closely with the team to identify opportunities for faster, clearer, and more responsive customer transactions. This internship offers exposure to business analysis, cross-functional collaboration, and the chance to make a meaningful impact on customer satisfaction. **In a typical day you will:** + Analyze customer interaction patterns to identify transactions suitable for improvement + Draft use cases that describe changes to customer experience processes + Collaborate with cross-functional teams to gather data from multiple source systems + Ensure that proposed automations improve responsiveness and deliver clear, actionable information to customers + Participate in planning sessions to prioritize opportunities based on customer impact + Document workflows and contribute to process improvement initiatives **What You Will Need to be Successful:** + Currently pursuing a Bachelor’s degree in Business, Information Systems, or a related field + Strong analytical and writing skills, with the ability to translate business needs into clear documentation + Interest in customer experience, digital transformation, and process improvement + Ability to work independently and manage multiple tasks + Familiarity with Microsoft Office and basic data analysis tools + Curiosity and a proactive mindset toward solving customer pain points + Interest in various systems including SaaS solutions, Integrations, and AI + A bilingual speaker is a plus **Salary Range:** The hourly range for this role is $20-25/hr. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. **Local Benefits or Selling Statement:** This internship is preferred to be hybrid in Farmington, Connecticut or can be conducted fully remote (EST) for the ideal candidate. This role offers flexible scheduling, mentorship from senior leaders, and hands-on experience in digital technology customer experience strategy and planning. You’ll gain exposure to system design, business analysis, and enterprise-level customer service innovation globally. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! _Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.