This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Work Location:  Dallas, TX

Overall Purpose:

Drive digital customer growth across AT&T's consumer and business digital ecosystem by transforming digital delivery processes, enhancing customer experiences, and optimizing workflow efficiency.

Key Roles and Responsibilities:

Map and diagnose current-state workflows for digital delivery, documenting handoffs, decision points, and control requirements. Design future-state processes and standards (BPMN/process maps, SOPs, RACI, intake-to-release workflows) that align to digital strategy and operational goals. Identify bottlenecks and failure points through qualitative feedback and quantitative analysis. Lead cross-functional workshops and alignment sessions to gather requirements and secure buy-in. Drive process optimization initiatives reducing friction in approvals, dependencies, and handoffs. Enable automation and tooling improvements to standardize execution and reduce manual effort. Execute change management for new processes, including communications, training, documentation, and feedback loops to ensure adoption and sustained performance.

Education/Experience:  

- Bachelor’s degree (BS/BA) preferred.

- 5+ years of related experience in digital strategy, process improvement, or eCommerce.

- Certification in process improvement methodologies (Lean, Six Sigma, BPMN) and change management frameworks (Prosci ADKAR, Kotter) is desirable.

Ideal Background and Skills:

- Proven track record of leading process transformation in complex environments.

- Strong project management skills (PMP, Agile/Scrum certifications a plus).

- Data-driven mindset with the ability to analyze KPIs for process impact.

- Experience in developing training, documentation, and feedback mechanisms.

Our Digital Strategy and Process Optimization Lead earn between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$143,800.00 - $215,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-100909 Date posted 02/13/2026