Job Description

To act as the strategic liaison between business and the Merchant Acquiring technology function to ensure that technology teams are empowered and understand how technology can be leveraged in order to support the business area

Hello Future Digital Solutions Manager

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

Are you someone who can:

Lead and oversee the technical functions of Online Banking, the FNB Banking App and Mobile Banking (USSD) channels, driving customer experience and adoption and ensuring adequate security protocols, to enhance the overall Digital Value Proposition.Implement business objectives relating to digital, which Include identifying technological opportunities, that would foster innovation and sustained competitive advantage.Oversee alignment in all retail platform strategic initiatives to enhance user experience, streamline the operation side, and ensure seamless integration with emerging technologies to drive digital migration.Coordinate the transition from traditional channels to digital channels. Implementing robust onboarding processes, educating customers on digital services, and optimizing platform processes for better efficiency.Oversee the planning and execution of testing processes to ensure that Digital Banking Channels meet user requirements and expectations. Involves collaborating with stakeholders to define testing criteria, coordinating testing schedules, and assessing the results to validate the functionality and usability. The goal is to confirm that system aligns with user needs before deployment, ensuring a smooth and satisfactory user experience.Effective and efficiently resolve technical defects on the Online Banking, FNB Banking App and Mobile Banking (USSD) channels.

You will be an ideal candidate if you:

Have a bachelor’s degree in computer science / information technologyHave 3-5 years’ experience in a similar environment, of which 2-3 years ideally at management level.Are a highly energetic self-starter with an initiative to drive projects and resolve digital defects.An excellent communication, presentation, and interpersonal skills.Have teamwork and assertiveness skills.Financial Sector knowledge with specific focus in Digital Banking, project live cycle and project management principleMobile security experience

You will have access to:

Opportunities to network and collaborate.Challenging Working.Opportunities to innovate.

We can be a match if you are:

Always doing the right thing – Fight for ethical conduct and transparency, both inside and outsideCurious – Believe in insight, creativity, and its power to unlock value.Deeply Invested – Take initiative and be a leader in your own right.Valuing differences – Be inclusive, gracious, decent, and humble.Building Trust not Territory – Crete a culture of sharingCourageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

28/08/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.