Big smiles and bigger opportunities 

We’re Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 37+ community preschools, long day care centres, out of school hours care and vacation care, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does. 

What your work will involve

The DSR Officer plays a key role in supporting all Big Fat Smile team members by providing Level 1 and Level 2 IT help desk support. This includes resolving technical issues or escalating them appropriately when needed.

With teams distributed across 37+ locations throughout the Illawarra, Southern Highlands, Goulburn and the ACT, travel to these sites will be required to perform on-site installations, maintenance, and troubleshooting of PC hardware, software, networks, and IT infrastructure.

The role also involves the administration of Microsoft 365, Entra Active Directory, Microsoft Teams, and other SaaS-based applications, as well as maintaining the IT asset register.

Cyber security is embedded in everything we do. As a DSR Officer, you will be a champion of cyber security practices, helping to uphold and strengthen our organisation’s security posture.

This is a permanent, full-time role based at our Wollongong Head Office with travel to other business units required.

A supportive and safe workplace

When the going gets tough (as it sometimes does in this sector), you will find teammates and leaders have your back. There’s a real in-it-together feeling here thanks to a safe and supportive environment, and well-established policies and processes that outline exactly what’s expected and needed in any situation. Everyone’s in it together, making it easier for you to thrive.

What you need to succeed

Cleared Valid for paid work, working with Children’s Check (WWCC)
Current Driver's LicenceProven experience delivering Level 1 & 2 Help Desk Support A recognised tertiary qualification in Information Communications TechnologyStrong knowledge of Windows 11, Microsoft 365, Teams and SharePointExcellent communication, problem-solving and multi-tasking skills

There are lots of reasons why a role with us is rewarding

There’s a lot to smile about when you’re bringing fun, laughter and play to each day. And doing work you love with people who are as invested as you. On top of this, there’s so much more to smile about here. You’ll find meaningful benefits that add value, choice and flexibility, such as:

You can save money with our Benefits platform, with meaningful discounts from over 500 retailers, including 25% off at the Iconic, 4% off every shop at Coles and Woolworths, 10% off hotels with Expedia and much, much more.You'll have the financial peace of mind with 60% discount on out-of-pocket fees for any of our early learning and care and out of school hours care servicesYou will feel supported by a Total Well-being Platform that gives you access to self-assessments, articles, toolkits, podcasts, perks and savings, and other resources. You'll enjoy hybrid working arrangements are available in line with our Working from Home policy

How to apply 

Please send us: 

A copy of your resume  A cover letter that outlines why you are a good fit for the role 

Join us and you’ll be smiling too, when you make more of a difference. 

Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.