Digital Services Spec, Offsite

 

Position Profile

The Digital Services Specialist – Off Site is responsible for marketing and selling Ricoh's Off-Site services to new and existing clients within a defined territory. Target accounts include corporations, corporate legal departments, law firms, K–12 institutions, and state and local government agencies. Services offered include digital solutions and document conversion.

This role carries a minimum annual revenue quota based on territory assignment. As the first point of contact for customer requirements, the Digital Services Specialist is responsible for maximizing revenue growth and aligning Ricoh’s services with clients’ digital transformation initiatives, including information mobility, remote data access, and real estate optimization.

The ideal candidate will possess strong prospecting skills, the ability to drive organic growth within an assigned client base, and the capability to craft compelling digital transformation narratives. Success in this role requires collaboration across cross-functional teams, effective use of social media and digital marketing tools, and proficiency in CRM systems. A high level of business acumen, technical expertise, and communication skills is essential.

Key Responsibilities Maximize revenue growth within assigned accounts and meet or exceed quota expectations. Serve as the primary point of contact for all customer requirements. Conduct prospecting activities using social selling tools, phone, email, and face-to-face interactions. Utilize the Ricoh sales process to engage clients and deliver presentations. Maintain a comprehensive understanding of Ricoh’s Off-Site solutions and offerings from other Ricoh business units. Enter and manage client data in CRM systems to generate leads and track sales activity. Conduct industry research within the assigned account list. Assess client jobs and provide accurate price quotations. Collaborate with Operations, Sales Support, and other Ricoh sales entities to ensure client satisfaction. Complete all required documentation, including job tickets, referrals, activity logs, and other administrative tasks. Participate in ongoing training and skill development beyond initial onboarding. Perform other duties as assigned. Qualifications Bachelor’s degree or equivalent experience required. Previous outside business-to-business sales experience; preference for services sales over product sales. Successful completion of all required Ricoh training. Knowledge, Skills, and Abilities Deep understanding of sales methodologies and processes. Strong negotiation, communication, and presentation skills. Excellent interpersonal, time management, organizational, and self-motivation abilities. High level of business acumen and follow-up skills. Proven ability to work with or lead diverse teams in developing account strategies. In-depth knowledge of industry products and services. Ability to build and maintain key relationships across functions. Proficiency in Microsoft Office Suite and other relevant software tools. Working Conditions and Physical Demands Primarily office-based with standard lighting, ventilation, temperature, and noise levels. Occasional exposure to unpleasant conditions such as odors, dirt, grease, oil, noise, and temperature fluctuations. Work assignments are varied; problem-solving may require developing new approaches. Requires understanding and conveying diverse information. Job performance depends on proficient use of dexterity skills. Frequent workload and deadlines may cause routine stress. Occasional physical effort required to move objects up to 60 lbs. Periodic customer site visits required; locations may not be accessible via public transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.