Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.\u00A0
We boldly go.
Where is the work:
Virtual\u00A0
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Trane is seeking an organized, detail-oriented remote Digital Services Coordinator to join our operational service team. In this role, you will be responsible for planning, coordinating, controlling, and directing operational resources to support remote-based service delivery. You will coordinate the execution of service agreements, maintenance contracts, On-Demand calls, and repair projects. This includes scheduling technicians, evaluating work queues, and tracking job completion within financial and quality standards. As the central communication hub between remote technicians, Project Managers, and Service Managers, your work directly drives team efficiency and high customer satisfaction.
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Key Responsibilities
Scheduling & Resource Dispatch
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Resource Scheduling: Coordinate and schedule operational resources\u2014specifically remote service specialists\u2014to project assignments.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Workload Balancing: Actively manage daily technician schedules to balance workloads across the team, optimize response times, and ensure timely resolution of customer requests.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Queue Evaluation: Monitor incoming service queues and work orders; assess priority, scope, billing parameters, and site requirements before assignment.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Operational Prioritization: Coordinate with Technician Leads and the Account Team to prioritize emergency service, warranty work, and scheduled contract maintenance.
Operational Coordination
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Cross-Departmental Collaboration: Collaborate closely with Contract Administration, Estimating, and Service Operations teams to set up work orders and maintain contract milestones.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Customer Inquiry Management: Maintain customer satisfaction by promptly acknowledging inquiries, investigating service discrepancies or delays, and routing special requests to appropriate team members.
Documentation, Data Tracking & Reporting
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Case Management: Generate cases, track status updates, and ensure documentation and other deliverables meet company quality guidelines.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Billing Verification: Review completed technician paperwork, verify labor hours and materials used, and forward verified documentation to Project Administrators for billing and closeout.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Administrative Operations: Assist with operational data maintenance and other ongoing administrative functions related to service fulfillment.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 System Maintenance: Maintain clean records across operational databases, dispatch software, and documentation portals.
Qualifications & Skills
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Communication: Exceptional verbal, written, and phone communication skills; comfortable interacting across phone, email, and instant messaging platforms.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Organization & Multitasking: Proven ability to organize complex schedules, manage high-volume daily interruptions, and prioritize urgent operational needs.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Technical & Software Proficiency: Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Windows operating systems. Experience with dispatch software and CRM platforms is an asset.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Attention to Detail: Meticulous approach to data validation, verification, time tracking, process development, standards adherence, and reporting.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Teamwork & Problem Solving: Demonstrated ability to work independently in a fast-paced environment while actively collaborating with remote teammates.
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Schedule Flexibility: Willingness and flexibility to support occasional overtime or weekend coverage as business needs dictate.
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Work Environment & Travel
\u00B7\u00A0\u00A0\u00A0\u00A0\u00A0\u00A0 Travel: Occasional travel may be required for regional team meetings, training sessions, or branch visits.
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Annual Base Salary Range or Hourly Base Pay Range:
$63,111.66 - $87,639.99Compensation Type:
Exception HourlyIncentive Eligible:
NoSales Commission Eligible:
NoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, \u00A0travel requirements, and union designation. \u00A0 Our compensation range is generally based on the national average for the country. \u00A0Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives \u2013 WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes\u00A0 up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.\u00A0401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.\u00A0\u00A0\u00A0\u00A0
Disclaimer:\u00A0 Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.