Carrollton, Texas
1 day ago
Digital Services Area Service Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.\u00A0

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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Summary:

Lead and drive profitable growth and market adoption of Connected Services into the BAS service operations in the TXGC region. Support field sales, management, and fulfillment teams to implement strategic growth initiatives and ensure best-in-class customer value. Report to the TXGC- Connected Services Leader.

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What you will do:

P&L responsibility, provide monthly revenue forecasting, help drive BAS service agreement base growth, BAS repairs/installation/service turnkey growth by partnering with the acquisition team (sales).Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.Oversee the BAS service coordination function to respond efficiently to customers, ensure technicians\u2019 training and skill level is appropriately balanced to service customers, and leverage resources across the region. \u202FThis includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.Effectively attract, coach, counsel, train and develop all BAS service employees. \u202FDrive continuous improvement through company performance management process and technical product training programs available. \u202FDevelop employee skill levels, including customer service, process and technical skills to the highest degree possible.Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. \u202F Ensure that standard service work processes are created and followed. \u202FImprove transactional processes impacting the customer experience and increase overall customer satisfaction.Ensure environmental, health and safety compliance within service team. \u202FProvide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. \u202FDuring the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.\u202F

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What you will bring:

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).3+ years experience managing and coaching large teams and organizing work schedules.Project management skills to oversee and drive successful project execution for startups and customer requests.Tech-savvy with expertise in Microsoft applications. Salesforce and Worksight experience considered an asset.Must possess a valid driver\u2019s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.We prioritize practical experience, relevant skills, and alignment with our leadership principles.

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Annual Base Salary Range or Hourly Base Pay Range:

$98,200.00 - $177,870.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, \u00A0travel requirements, and union designation. \u00A0 Our compensation range is generally based on the national average for the country. \u00A0Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:


Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives \u2013 WE DARE TO CARE!Family building benefits include fertility coverage and adoption/surrogacy assistance.Paid time off includes\u00A0 up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.\u00A0401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.\u00A0\u00A0\u00A0\u00A0

Disclaimer:\u00A0 Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations


Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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