You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Digital Self-service Enablement team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle for customers who will see personalized servicing experiences in prominent parts of the Chase/JPM apps and websites. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customersPartner closely with Tech, Design, Analytics and business partners to bring new digital servicing experiences to market; must be able to navigate across multiple initiatives at onceManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaExperience setting up and executing A/B experimentsAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management; experience writing epicsExcellent verbal and written communication skillsExcellent collaboration skills

Preferred qualifications, capabilities, and skills

 

Discover and launch digital servicing experiences across mobile and webExperience using Split.ioExperience building digital servicing experiencesDemonstrated prior experience working in a highly matrixed, complex organization