JPMorgan Chase is undertaking a significant digital transformation strategy, investing in innovative ways to attract new clients, deepen customer engagement and drive increased satisfaction through powerful tools and digital experiences. The Global Bank Product & Experience organization is at the heart of driving this transformation, focused on developing innovative banking tools and product offerings that put the client at the center of everything we do.
As Control Manager in Digital Product team, you will partner with teams across the Product & Experience organization to drive effective risk and control management throughout the product delivery lifecycle. The group’s number one priority is to enable product innovation while keeping the firm safe, stable and resilient. The role is an exciting opportunity to drive change and contribute to delivering responsible growth and a truly digital centric experience. We value a culture of continuous improvement and encourage you to bring your ideas to enhance our processes and solutions.
Job responsibilities
Support the Product & Experience organization through risk and control management for digital product builds. Analyze digital solutions to identify risks and issues, while balancing overall strategic priorities and maintaining a focus on enabling a digital experience for our bankers and clients. Build a culture focused on partnership, collaboration and transparency across product teams and lines of defense to enable efficient product delivery. Implement control frameworks for data risk management and analytical solutions, ensuring data and artificial intelligence controls become a natural part of the product development lifecycle. Be a proactive, independent advisor and thought leader for the product team, serving as a subject matter expert and point of escalation for meeting control obligations.
Required qualifications, capabilities, and skills
Expertise in risk and control management, preferably within the financial services sector. Understanding of product delivery with the ability to evaluate adequacy of the business control environment. Exceptional problem solving and analytical skills. Strong critical thinking and analysis in technical scenarios, attention to detail and able to formulate creative and innovative solutions to complex problems. Able to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change. Proficiency in process improvement methodologies, with a history of identifying inefficiencies and proposing effective solutions.
Preferred qualifications, capabilities, and skills:
Strong knowledge of data risk management (governance, protection, classification, retention, destruction, data use) and artificial intelligence. Skill in applying influence and collaborating effectively with stakeholders to drive compliance initiatives and ensure control measures align with industry standards and trends. Comfortable working with modern collaboration tools like Jira, Confluence, Teams etc. Mentoring skills to support team development and promote a culture of compliance and accountability. Able to think through a problem from first principles, taking innovative approaches to address user needs.