Kforce is immediately adding a full-time Digital Printing Press Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Alpharetta, GA. Summary: We are looking for a highly skilled and customer-obsessed Remote Support Engineer to join our Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. As a trusted technical advisor, you will leverage AI , XR , remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from RCA (Root Cause Analysis), and reducing field dispatches. Key Responsibilities: * Active Remote Resolution: Deliver end-to-end technical support using remote diagnostic tools; Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation * Deep Technical Analysis & RCA: Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement; Contribute RCA outcomes to the broader technical knowledge base * Customer Engagement & Success: Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics; Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter * Cross-Functional Collaboration: Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams; Ensure diagnostic accuracy and quality handover for field visits * Remote Enablement & Shift Left Execution: Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers