Kforce is immediately adding a full-time Digital Printing Press Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Alpharetta, GA. Summary: We are looking for a highly skilled and customer-obsessed Remote Support Engineer to join our Hardware Support Team. This role combines deep technical troubleshooting with a proactive customer success mindset. As a trusted technical advisor, you will leverage AI, XR, remote diagnostics, and cross-team collaboration to ensure swift resolution and continuous improvement. You will play a vital role in engaging with customers remotely, driving insights from RCA (Root Cause Analysis), and reducing field dispatches. Key Responsibilities: Active Remote Resolution: * Deliver end-to-end technical support using remote diagnostic tools * Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation Deep Technical Analysis & RCA: * Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement * Contribute RCA outcomes to the broader technical knowledge base Customer Engagement & Success: * Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics * Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter Cross-Functional Collaboration: * Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams * Ensure diagnostic accuracy and quality handover for field visits Remote Enablement & Shift Left Execution: * Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers