Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Banking & Finance

Management Level

Director

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.
A career within Consulting services provides the opportunity to help clients develop and deliver extraordinary business results through transformation. The Digital Payments Director role operates across the transformation lifecycle from inception to execution, combining strategy, operating model design, and delivery leadership.

As a Digital Payments Director, you will work as part of a team of problem solvers to solve complex business issues from strategy to execution, acting as a trusted advisor to senior stakeholders on enterprise-wide payments modernization and emerging payments initiatives.

Meaningful work you’ll be part of 

As a Digital Payments Consulting, Director, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Operate the Business (Run & Scale Delivery) 

Lead end-to-end delivery of complex payments transformation engagements, including project economics, to achieve measurable client outcomes.  

Conduct market research and synthesize quantitative and qualitative analysis into clear insights and recommendations using structured problem-solving approaches.  

Communicate complex concepts effectively to C-suite, executive, and operational stakeholders. 

 Create Value (Clients, Growth & Market Impact) 

Build and sustain trusted relationships with senior leaders across the financial services ecosystem. 

Shape and advise on enterprise-wide payments transformations, including target operating models, ISO 20022 end-state design, API-first and cloud-enabled architectures. 

Advise executives on multi-year payments strategies and roadmaps balancing growth, resiliency, regulation, and client experience. 

Develop People (Teams, Talent & Culture) 

Lead, coach, and develop high-performing, inclusive consulting teams; provide ongoing feedback to accelerate progression and performance. 

Role-model Director-level PwC Professional behaviours, fostering collaboration, transparency, and inclusive leadership. 

Demonstrate commitment to valuing differences, coaching diverse teams, and ensuring diverse perspectives are heard to enable an inclusive, high-performing environment.  

Shape the Firm (Thought Leadership & Practice Building) 

Contribute to payments thought leadership and firm-wide initiatives, and enhance PwC’s market position through industry POVs and executive publications on the future of payments in Canada and globally 

Drive practice growth through thought leadership, business development, proposal leadership, and expansion of existing client relationships. 

Act as an ambassador for the firm’s brand, values, and purpose.  

Experiences and skills you’ll use to solve  

Core Consulting & Leadership 

Significant experience in a leading management consulting environment, with strong financial services domain credibility. 

Proven ability to operate in ambiguous, high-stakes environments and influence senior executives and drive alignment across diverse groups. 

Demonstrated success building, leading, and developing high-performing, inclusive consulting teams and future leaders. 

Self-motivated; passionate about high-quality delivery, collaboration, and continuous learning. 

Exceptional written, verbal, and interpersonal communication skills. 

Payments Strategy, Transformation & Execution 

Lead client engagements across emerging payments initiatives from concept through scaled implementation (e.g., real-time payments, open banking/open finance, digital wallets, embedded payments, digital identity/consent, tokenized money use cases). 

Experience advising on large-scale transformation programs with material financial, regulatory, and operational impact, including benefits of realization and value tracking. 

Help clients develop business cases and decision frameworks for new payments capabilities, balancing speed-to-market with regulatory, risk, and operational considerations.  

Advise on payments of economics (pricing frameworks, interchange and scheme fees, FX spreads, liquidity considerations, partner economics) with a focus on sustainable margin improvement and value realization. 

Payments Domain Knowledge (Rails, Schemes, Regulation, Landscape) 

Deep understanding of domestic and cross-border payments infrastructures, schemes, and networks (e.g., Interac, real-time rail, SWIFT, ISO 20022) and how these translate into strategy and operating models.  

Practical knowledge across payments rails, platforms, and transaction lifecycles, including  Money movement infrastructure for high-value, low-value, and instant payments; Payments Canada market infrastructure (ACSS, Lynx, RTR, USBE). Global clearing/market infrastructures and correspondent banking structures (e.g., Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT; NOS/VOS accounts). Transaction lifecycles for payment products (e.g., credit cards, wires, cheques, AFT). 

Guide clients through evolving Canadian and global payments regulation (e.g., Open Banking/Open Finance, RPAA, Payments Modernization initiatives, cross-border regulatory regimes).  

Knowledge of Canadian payments landscape trends (e.g., modernization roadmap such as RTR and ISO 20022; digital currencies including cryptocurrency/CBDC).  

Working knowledge of Open Banking requirements in Canada, comparative understanding across global jurisdictions, and enabling technology requirements.  

Strong perspective on innovation trends (e.g., tokenization, stablecoins, digital currencies, embedded finance) and practical implications for banks and regulated financial institutions. 

Bachelor’s degree (or equivalent) in Business, Economics, Finance, Engineering, Computer Science, or related field (Required). Master’s degree or other form of continued education (Asset) 

Multilingual would be considered an Asset 

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

 

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member. 

 

The salary range for this position is $191,200 - $241,200. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. 

 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Influence, Innovation, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research {+ 30 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).