The Digital Operations Coordinator plays a key role in delivering a consistent, reliable, and seamless experience for customers across Sheetz’s digital touchpoints, including our mobile apps, website, and in-store kiosks. This role partners closely with both technical and customer service teams to identify, troubleshoot, and resolve digital issues, while also supporting the timely rollout of new features and enhancements aligned with business priorities.

 

As part of the Consumer Digital team, you’ll work in a fast-paced, highly collaborative environment focused on continuous improvement and innovation. Together, the team is dedicated to delivering the cutting-edge digital services Sheetz customers have come to expect.

 

This role qualifies for a remote work arrangement within our 7 state footprint (PA, OH, MI, WV, VA, MD, NC).

 

This position offers a base hourly range of $23.72 - $43.14 per hour, depending on experience and qualifications, plus bonus based on company performance.

 

One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

OVERVIEW

Responsible for assisting with the cross-departmental orchestration to ensure all Consumer Digital platforms are released as planned, running as expected and any customer issues are routed/resolved in a timely manner.

RESPONSIBILITIES (other duties may be assigned)

1. Assist in ensuring our Consumer Digital platforms are running as expected on a daily basis.

2. Help orchestrate platform releases in collaboration with the DevOps group. Communicate across teams/departments to ensure alignment.

3. Facilitate post-mortem meetings/reviews and create subsequent documentation after any events that warrant such treatment.

4. Work with RISC, Brand Marketing, Accounting, IT, etc. during any fraud events; coordinating any Consumer Digital efforts and gathering data required to assist in forensic efforts.

5. Assist in the creation of any needed business documentation/training aids for our Customer Service or IT Support teams related to Consumer Digital platforms.

6. Regularly monitor of VoC feedback and other systems to identify any trends or issues that may be arising. Escalate problems to appropriate teams and suggest solutions as needed.

7. Respond to customer calls related to Consumer Digital platforms in a timely manner.

8. Execute standard digital operation procedures

QUALIFICATIONS

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

 

Education
• Associates Degree in Business, Information Systems, or related field required
• Bachelor’s Degree in Business, Information Systems, or related field preferred

 

Experience
• Minimum 2 years of business operations experience required
• Minimum 1 year of e-commerce technology experience required
• Prior digital project management experience preferred

Licenses/Certifications
• None

 

Tools & Equipment 
• General Office Equipment

ACCOMMODATIONS

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.