Location:

4224 Ridge Lea Road - Amherst, New York 14226

Training: Will last minimally 2 weeks and will have an anticipated schedule of 9:00am-6:00pm

Hours: Tuesday- Saturday from 12:30pm-9:00pm ET

Location: This role will require 2 days in office per week

About the Team

As a part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud related activity to minimize losses to the bank and enhance our relationships with our customers. We execute on a pro-active strategy of fraud detection, protecting both the bank and our customer, while providing shareholder value.

About the Role

The Lead Specialist performs a variety of complex and specialized tasks associated with identifying suspected Digital Banking fraud and will review deposit accounts and online banking. Performs detailed examinations on electronically initiated transactions to confirm or disprove potential fraud related transactions and related activity.

Essential Tasks and Responsibilities

Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findingsTake precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud ServicesCommunicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area managementDocument daily review and analysis of suspect transactions, providing area management with reports recapping current effortsObtain and provide detailed documentary evidence to support confirmed fraud activityMaintain ongoing communication with internal and external clients regarding associated account resolutionOther specialized tasks when required

Requirements and Qualifications

HS Diploma or equivalent is requiredMinimum 2 years banking operations and/or fraud operations experience is strongly preferredProven accuracy and organizational skillsProven ability to manage multiple diverse tasks simultaneouslyAbility to complete functions within available timeframes and achieve service level agreements to ensure regulatory complianceProven written and verbal communication skillsProven ability to analyze, solve problems, and make decisions effectively and independently.Digital proficiency in MS Office 365 and comfortability navigating through multiple systems in a fast-paced environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $21.00 to $22.00 per hour depending on location and job-related factors such as level of experience

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 09/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.