Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

1.Strategy & Planning

Develop and execute the digital distribution strategy for OMLAC products.Align digital sales channels with the company’s overall sales and growth strategy.Identify and pursue new digital opportunities (e.g., mobile apps, e-commerce platforms, aggregators).

2. Channel Development & Management

Drive online direct-to-customer (D2C) OMLAC sales via web, mobile, and partner platforms.Manage and optimize partnerships with digital aggregators and fintech organizations.Collaborate with IT and digital teams to enhance sales platforms, including UX/UI improvements.

3. Sales & Performance Management

Achieve digital sales targets and monitor performance on a daily, weekly, and monthly basis.Optimize funnel conversion rates from lead generation through to policy issuance.Reduce customer acquisition cost (CAC) and increase digital revenue contribution.

4. Digital Marketing & Campaign Management

Work closely with marketing teams to design and execute digital campaigns.Leverage data and analytics to refine customer targeting and improve campaign ROI.

5. Customer Journey & Innovation

Ensure a seamless digital customer journey from quote generation to policy issuance.Introduce self-service tools and AI/chatbot-based customer support solutions.Stay abreast of InsurTech trends and propose innovative digital solutions.

6. Analytics & Reporting

Track and report KPIs related to digital distribution performance.Utilize analytics tools to monitor customer behavior, channel effectiveness, and funnel metrics.Provide actionable insights to drive digital growth and minimize drop-offs.To develop the overall commercial strategy with particular focus on retail segments.To develop an overall distribution growth strategy and set aggressive performance targets for the different channels that result in increased sales and improved operating efficiencies.To create a sustainable economic model that incorporates the regulatory framework and is based on delivering products that are relevant to customer needs and competitive in the marketplace.To ensure the financial viability of digital distribution.To ensure development of new business initiatives that deliver new sources of customers and revenue.To analyse risks and come up with strategies for managing them and ensuring that assets of the Life Company are adequately safeguarded and maintained.To ensure capable management succession as well as progressive employee training and development programs.Ensure that capability and synergy exists within each enabling support functions and sales segments to manage key external client relationships to enhance distribution reach.

To develop, implement, and optimize digital distribution strategies for OMLAC across digital channels, ensuring increased sales, improved customer reach, and enhanced digital customer experiences. The role blends sales management, digital marketing, and channel development, aligned to the company’s digital transformation goals.

ResponsibilitiesFunctional Strategy Formation

Lead the development and implementation of strategy for an important area of responsibility within a function, anticipating complex issues, challenges, and opportunities and ensuring integration with wider functional strategy.

Enterprise Architecture

Develop a strategic architecture plan, ensuring that data features are prioritized appropriately, estimates are reliable, benefits can be realized, and design activities are proactively monitored and tracked to meet planned time frames and the overall architecture plan.

Enterprise Infrastructure Modernization

Lead definition of architectural standards for all technology services and components (applications, data, integration, technology, security, business). Present business and IT leaders with signature-ready recommendations for adjusting policies and projects to achieve target business outcomes that capitalize on relevant digital disruptions.

Infrastructure and Network Development and Maintenance

Direct and oversee infrastructure developments and maintenance to ensure business requirements can be met.

Application Software Development

Develop existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Data Management

Manage key aspects of the data management system. This includes being responsible for developing or operating key elements of the system.

Horizon Scanning

Identify new external developments and/or emerging issues within an area of technology or business function and evaluate their potential impact on, or usefulness to, the organization.

Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

External Consultant or Contractor Engagement

Participate in the selection of external consultants or advisers to deliver key projects and/or ad hoc services; ensure that business objectives and requirements are clearly understood and monitor outcomes, taking appropriate remedial action where necessary.

Skills

Action Planning, Adaptive Thinking, Business Requirements Analysis, Cultural Awareness, Database Administration, Data Compilation, Data Controls, Data Management, Evaluating Information, Executing Plans, Expertise Management System, Graphical User Interface (GUI) Development, IT Architecture, Readiness Assessments, User Requirements Documentation

Competencies

Business InsightCultivates InnovationEnsures AccountabilityManages ComplexityNimble LearningOptimizes Work ProcessesStrategic MindsetTech Savvy

Education

NQF Level 9 – Masters

Closing Date

05 August 2025 , 23:59

The Old Mutual Story!