Essential Function:

 The Digital Campaign Specialist is responsible for accurately entering and maintaining promotional offers, discounts within Salesforce Commerce Cloud (SFCC) and related systems for Beauty Systems Group (BSG) Ecommerce. This role requires extensive coordination across cross-functional teams—including marketing, merchandising teams, ecommerce, and IT—to ensure promotional campaigns are executed accurately and on time. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, evolving environment where flexibility and collaboration are essential. This role follows a hybrid work model and requires adherence to all company policies and procedures.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Primary Duties:

Input and maintain accurate promotional pricing, discounts, and promotional codes and vendor Co-Ops in Salesforce Commerce CloudCoordinate with merchandising, marketing/CRM, and IT teams to execute promotional calendars.Review promotional briefs to validate requirements, timing, and eligibility before input to ensure adherence to business rules.Perform quality assurance checks to ensure all promotions are live and functioning as expectedSupport UAT testing for new promotion types or platform changesTrack and document errors or discrepancies, escalating as neededTroubleshoot promotions/campaigns issue with Customer Service/COE/Full Service.Assist in optimizing processes and tools related to pricing and promotionsProvide post-launch support and troubleshooting for any promo-related issuesGenerate ad hoc reports to support campaign analysis and optimization

 

Knowledge, Skills and Abilities:

1–3 years of experience in ecommerce operations, pricing, or digital merchandisingExperience working in Salesforce Commerce Cloud (SFCC) or similar ecommerce platforms strongly preferredHigh attention to detail with a strong sense of ownership and accountabilityDemonstrated ability to coordinate across cross-functional teams and manage tight deadlinesProficiency in Excel (e.g., VLOOKUPs, basic formulas) and familiarity with content or product management systemsStrong written and verbal communication skills. Works well across teams; asks questions and can communicate clearly when something isn’t working.Comfortable working in evolving processes and can pivot when priorities shift. You enjoy creating order out of ambiguity and can help shape new workflows and documentation.Detailed Oriented and can manage competing deadlines and remain solution-oriented when unexpected issues arise.

 

Competencies / Attributes:

Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learningFlexible & Agile Adapter – responsive and positive to change; works well with little direction; looks for solutions to achieve plan/task; keeps calm while under pressure; doesn’t dwell on pastTalent Builder – shares knowledge and builds skills within the team; actively involved in talent process; considers how to include others to create sense of involvement; invest times as informal/formal coach or buddy; looks for ways to acknowledge, motivate, and value the teamEffective Communicator – articulates well when sharing information; self-aware of impact/style to engage others; effective in adapting style where necessary; shares information timely; encourages others to express views and opinions demonstrates active listening and uses probing questionsTeam Builder – understands importance of teamwork; shares information; provides support and collaborates with a wide number of colleagues/teams and customers; humble when operating within team; understands importance of collaboration and inclusionCustomer Focused Partner – demonstrates solid understanding of the customer; uses customer insights to help improve; seeks to improve customer journey/experience; advocate of the customer; holds self (and others where relevant) to a good standard of customer serviceStrategic Thinker – brings new, strategic thinking and ideas to leader/team for consideration; contributes to ensure effective delivery of strategic plans; provides ideas and suggestions to improve upon strategies/plans to improve business performance and/or operationsBig Picture Thinker – understands how the department and other key departments operate; contributes to and champions change plans to improve processes; knows how decisions could impact other departmentsResults Driver – holds self and team to good standard of delivery; gives ideas on how to make improvements; effective with own/team time management; focuses on the right priority; self-motivated; adapts easily to change and demonstrates grit and determinationProblem Solver & Decision Maker – uses the right information to make good decisions; gathers and examines relevant information; make recommendations and takes actions to solve problems; considers important/impact of decisions on department/operations and others

 

Working Conditions /Physical Requirements:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.

 Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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