Kforce has a client in San Diego, CA that is seeking a Digital Business Analyst to drive insight and execution across a wide array of programs supporting customer satisfaction, tax accuracy, sentiment recovery, and service operations. This role blends advanced data capabilities with cross-functional collaboration to help shape data-informed outreach and recovery strategies. Typical Day Breakdown: * Hands-on development work-coding in SQL and Python, especially within the Databricks environment * Analytical work focused on generating actionable insights from large datasets * Collaboration with stakeholders across AI science, data engineering, and product management teams * Support list management and execution of dialer and multi-touch campaigns (email, SMS, calls) * Develop and maintain dashboards, data pipelines, and API integrations that support timely outreach * Navigate compliance requirements (e.g., Sanctions Screening, National DNC) * Support push-to-cart voucher programs and coordinate with external teams as needed * Partner cross-functionally with marketing, CX, product, vendors, and other analytics teams * Conduct ad hoc analysis and support experimentation, including A/B testing and optimization of outreach strategies * Collaborate with product and engineering teams to scale automation and outreach tooling Monitor and analyze performance of CX programs, including: * Sub-Par Experiences and Paid Not Filed follow-up * E-File Reject CJO * OINP for Money * Automated Refunds * Login issues * Tax Accuracy errors * Sentiment-based and Service Recovery outreach initiatives