Job Description

1.    Provides reception, customer service and information services to patients, family members and visitors. 
•    Welcomes incoming patients, family members, visitors and vendors and provides pertinent information.  Responds quickly to requests and explains delays, as needed.
•    Receives and monitors discharged patients waiting for a vehicle. Secures wheelchairs for patients requiring assistance.
•    Performs various receptionist duties and maintains reception area. Addresses and routes mail, deliveries and other items, as required.
•    Answers, screens and routes telephone calls.  Takes and delivers messages.
2.    Performs patient registration duties at time of appointment.
•    Greets patients and collects required demographic, insurance and referral information. 
•    Enters data into department computer system.  
•    Obtains appropriate signatures on medical, legal and financial forms.
•    Verifies insurance coverage, referral and pre-certification information with third party carriers for scheduled appointment/procedure.
•    Provides patients with pertinent information related to appointment and benefits coverage/financial responsibility.
3.    Schedules patient appointments/procedures.
•    Communicates with patients and gathers pre-appointment information.
•    Screens patients to ensure physical and safety requirements for specific procedure/testing are met. 
•    Obtains various pre-appointment patient test results, as required.
•    Schedules appointments/procedures and enters information into department computer system.
•    Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling. 
•    Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures/tests.
•    Prioritizes schedule with consideration of needs/preferences of multiple physicians and departments.
•    Communicates appointment time, place and provides detailed preparation instructions to patient.
4.    Performs related duties as required
 

Job Responsibility

Job Qualification

•    High School Diploma or equivalent, required.
•    Previous customer service experience, required.
•    Working knowledge of computer applications, required.
•    Data entry skills (80 keystrokes per minute), required.
•    Excellent interpersonal skills. Ability to communicate effectively

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).