Dealership:L0238 Driveway Finance Corporation

DFC Collections Supervisor

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance! 

The DFC Collections Supervisor will lead a Collections team and be responsible for supervision of overall direction, coordination and execution of collections department functions and initiatives.

The DFC Collections Supervisor reports to the DFC Collections Manager.

Location: Tigard, OR (Hybrid)

Responsibilities

This person will lead to ensure high levels of satisfaction among customers while maintaining consistency with company strategy, commitments, goals and core valuesEnsure team is meeting performance expectations by using analytics and metric reportingHandle difficult customer situations relating to account disputes, collections, and delinquent accountsProvide training and personnel developmentEnsure existing processes and documents are up to date, identify opportunities and seek enhancements and efficiencies to improve processesEnsure FDCPA guidelines and company policies regarding loan activity and customer contact are followedMaintain positive cross-departmental relationshipsProactively communicate with managerOther projects and duties as assigned

Skills and Qualifications

2-years previous collections experience required; 3-years preferred1-year prior supervisory or leadership experience requiredKnowledge of installment loans, collections laws and regulations requiredStrong attention to detailSense of urgencyExcellent communicationPC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Competencies

Does the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.