Development & Service Engineer **General Information** Req # WD00083563 Career area: Hardware Engineering Country/Region: United States of America State: North Carolina City: Morrisville Date: Wednesday, June 18, 2025 Working time: Full-time **Additional Locations** : * United States of America - North Carolina - Morrisville **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Workstation / Gaming Development + Service Engineer** Lenovo Workstations provide powerful solutions to drive productivity, innovation, and design excellence in key vertical segments such as Engineering/Architecture/CAD, Media & Entertainment, Science, Medical, Energy, and Finance. To maintain our leadership and compete in this aggressive marketplace, we are looking to enhance our team with additional talent. This position will lead a key development and service role representing Lenovo’s Workstation and Legion teams delivering high end AI systems to the market. Focus will be on GPU enablement and service in Lenovo’s desktop workstations and gaming products, innovating from initial concept to enabling world-wide manufacturing followed by supporting the worldwide service organization. **What You'll Do:** **Pre-Launch Activities:** + Work with Architects on the design/development of new and innovative products and solutions + Physical HW sample review, and interlock with GEO service + Product limitation reviews + Product change documentation reviews + Communicate with management on status and issues **Post-Launch Activities:** + Manage quality issues from a service delivery perspective + Graphics driver and FW release management + Creation of product tips and problem determination trees + Supplier PCN reviews + Support US team card/board repair process **Basic Qualifications:** + Engineering Bachelor’s or equivalent degree + 7+ years of technical experience + PC development experience + Technical experience in debugging and problem solving + Experience in thermal and cooling technologies + Understanding of PC bios and firmware + Skilled at using Microsoft Office applications (Project, Excel, PowerPoint, etc.) **Preferred Qualifications:** + Experience with high end desktop, gaming, workstation or server products + Very good interpersonal skills and ability to work well within a team As a global company, Lenovo has relationships with suppliers and teams throughout the world. This position may require morning/evening meetings which occur outside normal working hours, and candidates must be agreeable to a flexible work schedule. This position will be working onsite at our North America Headquarters in Raleigh, NC. Candidates that are already local to Raleigh, NC are preferred. Lenovo’s great benefits can be found at www.lenovobenefits.com (https://www.lenovobenefits.com/enrolling-in-benefits/why-join-lenovo/) . \#LI-CH1 _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville