Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Job Summary: We are seeking a highly experienced Senior ITAM Specialist to lead the implementation and optimization of ServiceNow IT Asset Management (ITAM) modules. This role requires deep expertise in Hardware Asset Management (HAM), Software Asset Management (SAM), CMDB integration, lifecycle processes, and regulatory compliance. You will collaborate with IT and business stakeholders to define ITAM strategies, ensure licensing optimization, and support enterprise-wide asset visibility and governance Key Responsibilities: • Implement and maintain ITAM workflows and lifecycle processes on the ServiceNow platform • Support software and hardware asset inventory and tracking across the enterprise • Work with procurement and finance to ensure asset records are aligned and complete • Assist in tracking SaaS software publishers, distinguishing between discoverable SaaS apps with automated usage data and non-discoverable SaaS requiring manual reconciliation • Analyze software installations and usage to support compliance and optimization efforts • Maintain data accuracy and integrity in the CMDB and ITAM tables • Create reports and dashboards to visualize asset KPIs and audit trail • Assist with tool integration and discovery-related activities • Collaborate with internal audit, legal, and IT operations for license compliance • Required Skills and Experience: • 8–10 years of experience in ITAM/IT operations, with at least 3 years on ServiceNow ITAM • Familiarity with ServiceNow modules related to HAM /SAM/CMDB • Understanding of asset lifecycle management and data governance • Experience in working with ACC, JAMF, Discovery, or similar asset data tools • Strong communication skills and stakeholder interaction experience • Preferred Skills: • Exposure to licensing models and contract/license tracking • Hands-on with asset normalization and catalog mapping • strategies to manage and govern both discoverable and non-discoverable SaaS software publishers in ITAM • Familiarity with ServiceNow dashboards and report generation • Understanding of audit preparation and remediation activities • Certifications (Preferred): • ServiceNow Certified Implementation Specialist – ITAM/HAM/SAM • ITIL v3/v4 Foundation or Intermediate • Certified system Administrator (CSA)