Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

Key Responsibilities • Implement SecOps Modules: Configure Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence workflows. • ITOM Configuration: Deploy and maintain Discovery, Service Mapping, and Event Management for accurate CMDB and operational health. • Integration: Connect ServiceNow with SIEM tools, vulnerability scanners (e.g., Qualys, Tenable), and monitoring systems. • Automation: Use Orchestration and Flow Designer to automate remediation and operational tasks. • CMDB Management: Ensure accurate configuration item (CI) data for both security and operations. • Incident & Change Alignment: Link security incidents to ITSM processes for coordinated response. • Monitoring & s: Configure Event Management to correlate s and trigger automated workflows. • Compliance & Governance: Support regulatory compliance through integrated security and operational controls. • Collaboration: Work with cybersecurity, IT operations, and infrastructure teams to deliver end-to-end solutions. Required Skills • Strong hands-on experience with ServiceNow SecOps (SIR, VR) and ITOM (Discovery, Service Mapping, Event Management). • Proficiency in ServiceNow scripting (JavaScript, Glide). • Knowledge of ITIL processes and security frameworks. • Experience with API integrations and MID Server configuration. • Familiarity with cloud environments (AWS, Azure) and monitoring tools. • ServiceNow certifications (SecOps and ITOM Implementation Specialist preferred).