Job Title: Salesforce CPQ Business Analyst 

Location: Bangalore/Chennai/Kochi/Trivandrum/Gurgaon/Noida/Hyd/Pune Experience Range:

Total IT Experience: Minimum 5 years

Salesforce.com Experience: Minimum 4 years

Salesforce CPQ Project Experience: Minimum 2-3 end-to-end implementations

Job Summary:

We are looking for an experienced Salesforce CPQ Business Analyst who will lead the requirements gathering and solution design phases of complex Salesforce CPQ implementations. The ideal candidate will have deep functional knowledge of Salesforce CPQ and experience in managing end-to-end client interactions, particularly in global, multi-vendor environments.

Must-Have Skills:

Salesforce CPQ Expertise:

Product Features and Bundles

Product Rules, Price Rules

Quote Templates

Solution Design and Requirement Analysis

Hands-on CPQ Configuration for prototyping

Salesforce CPQ Implementations:

At least 2–3 full-lifecycle Salesforce CPQ projects

Documentation & BA Skills:

BRD, SRS, Gap Analysis, Use Cases

Solution Design / Technical Design Documentation

Stakeholder Management:

Experience with US/UK clients

End-to-end engagement with business users across geographies

Communication & Leadership:

Outstanding verbal and written communication

Experience conducting whiteboarding/design brainstorming sessions

Good-to-Have Skills:

Salesforce Certifications:

Must Have: Salesforce CPQ Specialist

Nice to Have: Sales Cloud Consultant, Service Cloud Consultant, App Builder, or Advanced Admin

Salesforce Configuration / Coding (for POCs):

Basic understanding of Apex and Visualforce

Ability to create prototype configurations

Experience in Multi-Vendor/Multi-Company Environments

Certifications:

Mandatory: Salesforce CPQ Specialist

Preferred: Service Cloud Consultant, Sales Cloud Consultant, Platform App Builder, Advanced Admin

Role Responsibilities:

Engage with clients to gather and analyze business requirements

Create detailed documentation including BRDs, SRS, and solution designs

Lead CPQ solution design and prototype configurations

Facilitate design workshops and user walkthroughs

Coordinate with offshore configuration, development, and testing teams

Serve as liaison between IT and business stakeholders

Ensure timely issue resolution and requirements clarification