Job Description In this role, the Desktop Support Technician provides hands‑on technical assistance to employees across the organization, ensuring their computers, applications, and devices stay functional and reliable throughout the workday. Each day involves responding to incoming support tickets, diagnosing issues with Windows systems, business applications, and hardware, and performing installations, configurations, and routine maintenance on desktops, laptops, and peripherals. The technician troubleshoots network connectivity problems, completes hardware refreshes, documents work thoroughly in the ticketing system, and escalates more complex problems when necessary. Throughout the day, they communicate clearly with end‑users about issue status, collaborate closely with other IT team members to resolve problems quickly, and follow ITIL‑aligned support processes to maintain a stable and high‑performing environment. The role also includes contributing to documentation for common issues, supporting both cloud and on‑premise systems as directed, and occasionally providing after‑hours or on‑call support. Compensation: $20/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Associate’s Degree in Computer Technology or related IT field + 2 years desktop support experience,   ○ OR High School Diploma/GED + 4 years desktop support experience  • Experience with:   ○ Microsoft Windows 7/10   ○ Active Directory   ○ HyperV, VMware, Citrix, Exchange   ○ Office 365   ○ Remote Desktop Services   ○ LAN/WAN networking technologies  • Hardware & application support (installing, repairing, maintaining devices)  • Understanding of networking technologies: TCP/IP, DHCP, DNS, SMTP, OWA, LDAP  • Experience with remote access using VPNs and MFA  • High attention to detail, process‑driven, excellent follow‑through  • Strong written & verbal communication; able to work with technical and non‑technical users Valid driver’s license