Description Job Description This role provides internal end-user support for hardware, software, and networking solutions. You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success. Required Skills and Job Duties • 3-5+ years’ experience providing technical support to end users in an enterprise environment. • Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote. • Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system. • Ability to provide white glove (high-touch) client support in a fast-paced environment. • Self-starter that thrives in a team environment and can work independently with limited supervision. • Knowledge of hardware break/fix. HP and Lenovo preferred. • Excellent IT troubleshooting skills. • Image, configure, and deploy HP and Lenovo laptops/desktops. • Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager. • HP printer maintenance and troubleshooting. • Mobile device (iOS & Android) setup and troubleshooting. • Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones). • Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required). • Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365). • Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management). • Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots). • Run small-scale projects as directed. • Participate in after-hours on-call rotation Preferred Skills • Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast on technology trends. • Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint). • Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people. • Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field. • Cisco Call Manager experience is a plus Experience Level Expert Level Job Type & Location This is a Contract position based out of Saint Louis, MO. Pay and Benefits The pay range for this position is $33.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Saint Louis,MO. Application Deadline This position is anticipated to close on Feb 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.