Description This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support. JOB RESPONSIBILITIES: • Assists the Level 3 with installs and repairs on: o Standalone and networked printers (Windows environment) o Video conferencing equipment o Other peripherals as assigned • Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner • Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely • Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase • Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior • Identify and suggest possible improvements on processes and procedures • Maintain working knowledge of products and/or services • Other tasks as assigned Experience/Education • MSP background is a plus (not a requirement). • A+ is also a plus (again, not a requirement) • 5 years IT experience IT Related • Required: Proficient in Microsoft Office (Outlook, Teams, OneDrive, etc.) – Large user base with these apps • Required: Proficient in Hardware support and troubleshooting – Needs to know how to test and fix faulty hardware, swap out, etc. • Required: Proficient in Network Printers and troubleshooting – Tons of Network printers in BRIS, this is a must! • PC Imaging, or some form of knowledge within this area • Laptop and Desktop deployment • IOS and Android familiarity. We deploy a ton of cell phones and tablets. Will need this in Bristol • Basic Active Directory knowledge, password resets, etc. • Basic Azure knowledge, or able to quickly learn on the fly (not a ton done here, just need it for misc. tasks) • Basic networking knowledge. There are times we need to work with the upper IT departments and having this is helpful Skills Infrastructure, Windows 10, Active directory, Troubleshooting, imaging, deployment, onedrive, microsoft teams, customer service oriented, Desktop Support Additional Skills & Qualifications Soft Skills • People person, needs to have a good attitude, friendly and outgoing • Thick skin, this site is tough and needs someone who can roll with the punches • On the fly adaptability – lots of different assignments, changes day to day. • Show up and be punctual! • Self-motivated Experience Level Intermediate Leve Job Type & Location This is a Contract to Hire position based out of Bristol, IN. Pay and Benefits The pay range for this position is $20.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bristol,IN. Application Deadline This position is anticipated to close on Feb 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.