**Desktop Support – Level II** **Job Summary** As a Desktop support technical , you will play a crucial role in managing and supporting desktop environments in a dynamic work environment . With a focus on remote desktop support the candidate will ensure seamless operations and provide expert guidance to the team. The role requires a proactive approach to problem-solving and a commitment to enhancing user experience. Location : Framingham, MA **Responsibilities** • Address user tickets regarding hardware, software and networking • Walk customers through installing applications and computer peripherals • Guide users with simple, step-by-step instructions on installing applications • Conduct remote troubleshooting • Document the tickets with troubleshooting steps and resolve the incidents • Direct unresolved issues to the next level of support personnel • Help create technical documentation and manuals(KA) for known issues • Image and deploy Laptops/ Desktops/Tablets to end users • Asset Management(stock level check, tracking, receiving) • Coordinating office moves **Qualifications** • Possess a strong background in desktop support with a focus on remote assistance. • Demonstrate excellent problem-solving skills and the ability to work under pressure. • Exhibit strong communication skills to interact effectively with users and team members. • Have a solid understanding of network infrastructure and its impact on desktop systems. • Show proficiency in using remote support tools and technologies. • Display a commitment to staying updated with the latest industry trends and technologies. **Certifications Required** • CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate **Work Authorization:** • Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.