Kforce has a client that is seeking a Desktop Support Technician to work onsite in Hillsboro, OR. Summary: The Desktop Support Technician will be responsible for ECS - Desktop Support - Initial Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's and implementation of end user computing applications and devices for the company's medical groups, business partners, and employees. In general, the Desktop Support Technician will be responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. Duties: * Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures * Provides excellent customer service to computer users * May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members * Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures * Maintains and secures inventory of all hardware and software For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: * Incident tickets: all secondary break/fix requests for electronic desktop equipment * Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g., building/installing computers for a new office) * Each level includes the skills and duties from the previous level