Desktop Support Technician – Onsite | Santa Isabel, PR Location: Santa Isabel, Puerto Rico (Onsite) Job Type: Full-Time | Long-Term Industry: Aerospace | IT Support | Infrastructure Compensation: Based on experience About the Role Join a high-impact IT team supporting a globally recognized aerospace company with operations across the U.S. and Puerto Rico. As a Desktop Support Technician, you’ll be the face of IT for end users—resolving issues, maintaining systems, and ensuring a smooth technology experience in a fast-paced, mission-critical environment. This is a long-term, onsite position based in Santa Isabel, PR, ideal for someone who combines technical know-how with a strong sense of professionalism and customer service. Key Responsibilities + Provide onsite technical support for desktops, laptops, printers, and mobile devices. + Troubleshoot and resolve hardware, software, and connectivity issues. + Install and configure operating systems, applications, and updates (Windows, Office 365, etc.). + Support user account setup, password resets, and access permissions. + Maintain IT inventory and assist with hardware replacements and upgrades. + Document support activities and escalate complex issues when needed. + Deliver exceptional customer service and maintain a professional demeanor at all times. Qualifications + 1–3 years of experience in desktop or IT support. + Proficiency with Windows OS, Microsoft Office, and basic networking. + Familiarity with Active Directory, remote support tools, and ticketing systems. + Strong communication and customer service skills. + Ability to work independently and manage multiple tasks. + Bilingual (English/Spanish) preferred. + Experience supporting manufacturing or aerospace environments is a plus. + A professional, courteous, and service-oriented attitude is essential. What We Offer + A long-term, stable opportunity with a respected global aerospace partner. + Competitive compensation based on experience. + Supportive team environment and hands-on learning. + Onsite role in a secure, high-tech facility in Santa Isabel. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.