Description We are seeking an experienced Desktop Support Analyst to join our client's field technician team. This onsite role requires 2+ years of experience in installing, configuring, troubleshooting, and supporting end-user technologies in an enterprise environment. The territory for this position supports Dane County. Key Responsibilities: + Repair and maintain desktops, laptops, and other PC devices. + Install new PCs and laptops to replace end-of-life equipment. + Manage inventory and properly dispose of outdated equipment according to company policy. + Maintain and close work orders in a ticketing system. + Provide expert-level technical assistance in support and preparation of desktop-supported applications and hardware. + Handle escalated support issues from the helpdesk. + Travel to various locations within the territory, with mileage and travel time covered. Technical Skills and Experience: + 2+ years of experience of desktop technology, including operating systems (Windows 10 and 11), desktop applications, hardware, laptop systems, and peripherals. + 2+ years of experience with Microsoft Office 365, SCCM, Active Directory, and ChromeBooks. + Experience supporting mobile phone, including iOS and Android. + Familiarity with call tracking software, remote desktop management tools, and conflict resolution. + Strong analytical and problem-solving skills. + Excellent customer service and communication skills (both oral and written). + Experience supporting a large user base (2000+). + Ability to install and maintain PCs, routers, hubs, and switches. + Proficiency in monitoring software/hardware for optimal performance and installing new hardware and software. Qualifications: + Minimum of 2 or more years of experience in desktop support within an enterprise-sized organization. + Ability to work independently and perform extensive troubleshooting and diagnostic work. + Valid driver's license and willingness to use personal vehicle for travel to various locations. Pay and Benefits The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Jun 4, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.