Desktop Support Specialist (Partial Remote, Sat & Sun 7 am -7:30 pm, Mon & Tues 11 am-8:30 pm) - ITS-Operations **Galveston, Texas, United States** **New** Information Technology UTMB Health Requisition # 2505434 **Minimum Qualifications:** Associate's degree or equivalent in a related field, and no experience required. **Preferred Qualifications:** + Experience with Desktop support in a corporate environment, including the support of both software and hardware. + Relevant UTMB experience. **Job Summary:** Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology. **Job Duties:** + Responsible for providing technical support and assistance via telephone in a work-from-home and on-site environment. + Use departmental support tools to resolve client computer issues remotely in a timely manner. + Incident tracking through the ticketing system and adherence to established SLAs. + Interactwithapplicationsoftwareandoperatingsystemstodiagnoseandresolveunique,non-recurring problems. + Assist with theinstallation, configuration, and ongoing usability ofdesktops,laptops,MACs,peripheral equipment, and software within established standards and guidelines + Troubleshoot basic printer trouble calls. + Excellent customer service and analytical skills required. + Adheres to internal controls and reporting structure. **Knowledge/Skills/Abilities:** Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** Partial remote, Saturday & Sunday 7 am -7:30 pm, Monday & Tuesday 11 am-8:30 pm, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation