Desktop Support Specialist - ITS-Operations (Angleton) **Angleton, Texas, United States** **New** Information Technology UTMB Health Requisition # 2505276 **Minimum Qualifications:** Associate's degree or equivalent in a related field, and no experience required. **Job Summary:** Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology. **Job Duties:** + Respond to requests and problems, including installing, monitoring, diagnosing, repairing,maintaining,andupgradingallPC hardware, software, and equipment to ensure optimal workstation performance. + Interact with application software and operating systems to diagnose and resolve unique non-recurring problems. + Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines + Troubleshoot issues to resolve basic technical problems with desktop computing equipment. + Troubleshoot printer issue calls. + Provide customer assistance using directory services and remote access tools. + Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers. + Adheres to internal controls and reporting structure. **Knowledge/Skills/Abilities:** Experience supporting Windows 11 OS, Office 365, OneDrive, Mac OS, PC, and Laptop Hardware in an enterprise environment. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation