Job summary: Title: Desktop Support Specialist Location: Concord, NH, USA Length and terms: Long term - W2 or C2C Position created on 09/29/2025 09:05 pm Job description: Interview Type: In Person 37.5 hours per week***Onsite - This is a FULLY ONSITE position. Please submit local candidates who are willing and able to be onsite every day for this role**** Complete Description: The Desktop Support Specialist (DSS) supports in house teams and responds in person to helpdesk tickets. + Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software. + Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions. + Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software. + Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls. + Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services. + Assists departmental staff, internal customers and the end user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards. + Provides back up coverage as needed for other DoIT Enterprise Desktop Support (EDS) technical staff. + Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution. Required Skills: + Experience in a technical desktop support role troubleshooting & resolving issues related to hardware, software, OS, peripherals, & applications. 3 years + Experience installing, maintaining, & upgrading PC hardware, software, apps, & peripherals. 3 years + Experience with the support and maintenance of Windows OS. 2 years + Experience supporting Win 11 with Active Directory. 1 year + Experience working with a help desk ticketing system. 3 years Nice To Have Skills: + A+ certification or equivalent. 1 year Contact the recruiter working on this position: The recruiter working on this position is Sandeep(Shaji Team) Maraganti His/her contact number is His/her contact email is sandeep.maraganti@msysinc.com Our recruiters will be more than happy to help you to get this contract.